Mike McCarns Email & Phone Number

Client Services @ GDCC (Global Data Collection Company)

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Mike McCarns Location

Alburgh, VT, US

Mike McCarns Work

2022 -now Client Services @
2018 -2020 Director, Customer and Provider Service @ Nebraska Total Care - Centene
2015 -2017 Customer Service Director @
2014 -2014 Executive Director @
2008 -2013 Program Director Customer Service and Business Processing Outsource @
2006 -2008 Vice President Survey Operations and Technical Services @
2001 -2005 Vice President Survey Operations @
2000 -2000 Director Survey Operations @
1996 -2000 Director of Operations @ Communications Center, Incorporated
1996 -1996 Director of Research Operations @ ASI Entertainment
1991 -1995 Senior Project Manager @
1980 -1991 Senior Information Analyst @ ASI Market Research

Mike McCarns Education

Chemeketa Community College
Emergency Medical Technology/Technician (EMT Paramedic)

Mike McCarns Skills

Leadership
Management
Qualitative Research
Data Collection
Quantitative Research
Survey Design
Focus Groups
CRM
Project Management
Market Research
Proposal Writing
Strategy
Outsourcing
Training
Strategic Planning
Data Analysis
Operations Management
Survey Research
Analytics
Data Processing
Management Consulting
Business Strategy
Program Management
Team Management
Questionnaire Design
Call Centers
Executive Management
Customer Service
Budgets
Lean Operations
Business Process Improvement
Cross-functional Team Leadership
Six Sigma Green Belt
Thought Leadership
Primary Research
Customer Experience
Client Services
Medicaid
Medicaid Managed Care
Client Expectations Management
Report Writing
Medi-Cal
Process Improvement
Team Building
Performance Management
Research
Analysis
Team Leadership
Customer Satisfaction
Business Process
Six Sigma
CATI
Public Speaking
Cross Functional Team
Sales
Medi Cal
Business Development
Competitive Intelligence
Advertising Research
Cross Functional Team Leadership
Segmentation
Interviews
Online Research
Client Expectations
Marketing Research
Cancellations
Logic
Channel
Suppliers
Reporting Requirements
Vendors
Medicare
Meeting Commitments
ISO
Net
Tracking Studies
Veterans
Aol
ACD
Utilities
Contact Centers
Staff Planning
Quality Auditing
Customer Support
Technical Services
Revenue
Asi
Work at Home
Key Performance Indicators
First Call
Hiring
Nashville
Auditing
Lean Manufacturing
Profit
Physicians
Call Routing
Business Services
Cell
Preventive Actions
Print Shop
Healthcare
Account Executives
Reports
Disease Control
Workforce Management
Medicine
Spread
Contact Center Operations
Sla
Gross Margin
Surveying
Quality Control
Reporting
Field Service
Los Angeles
Document Processing
C
RFP
Cisco Call Manager
Communication
Home
Web Development
Business Operations
Quality Assurance
Business Intelligence Development Studio
Operations
Suite
Icf
Entertainment
Project Planning
Philosophy
Project
Facilities Management
Seat
Healthcare Management
Utility Companies
Paper
Presentations
Responsibility
Internal Audit
Means
Policies and Procedures
Glendale
Cohesive
Product Lines
International
Clinics
Contract Management
Cisco Technologies
Cables
Root Cause Analysis
Reviews
Prevention
Green Belt
Quancept
Contract Cleaning
Patient Outcomes
Software
Bulk
Margin Improvement
Compliance
Business Process Management
IVR
Issue Management
Ross
Agents
Rate
Federal Government
Asset
Managed Care
Platforms
Invoicing
Questionnaires
Product Demonstration
Positions Held
Risk
Delivery
ShoreTel

Mike McCarns Summary

Mike McCarns, based in Alburgh, VT, US, is currently a Client Services at GDCC (Global Data Collection Company). Mike McCarns brings experience from previous roles at Nebraska Total Care - Centene, Health Plan of San Joaquin, Cognosante and ICF International. Mike McCarns holds a Emergency Medical Technology/Technician (EMT Paramedic) @ Chemeketa Community College. With a robust skill set that includes Leadership, Management, Qualitative Research, Data Collection, Quantitative Research and more. Mike McCarns has 1 emails and 2 mobile phone numbers on RocketReach.