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Mike Kennedy Location
Lake Forest, CA, US
Mike Kennedy Work
2020 -now Vice President of Customer Success @
2016 -2020 Director of Client Experience @
2016 -2016 Service Cloud Practice Director @
2012 -2016 Director of Customer Support @
2011 -2012 Director of Customer Support @
2011 -2011 Sr. Manager Technical Support @ SumTotal Systems
2010 -2011 Director of Customer Support @ GeoLearning
2010 -2010 Consultant @
2007 -2010 Volunteer Coach in Children's Ministry @ Saddleback Church
2007 -2009 Director of Product Management @
2001 -2007 Director of Support @
1998 -2001 Product Manager @
1997 -1998 Manager, Priority Support Services @
1994 -1997 Director, Customer Support @ Lodging Touch International
1993 -1994 Customer Support Specialist and Project Manager @ Lodging Touch International
Mike Kennedy Education
Inver Hills Community College
(Undergraduate Studies in Business Administration)
1989-1991
Mike Kennedy Skills
SaaS
Team Building
Process Improvement
Account Management
Team Leadership
Hospitality
Customer Support
Customer Satisfaction
CRM
Salesforce.com
Customer Service
Leadership
Enterprise Software
Management
Microsoft SQL Server
Business Intelligence
SDLC
Vendor Management
Call Centers
Product Management
Training
Start-ups
Cloud Computing
Program Management
Cross-functional Team Leadership
Software Documentation
Strategy
Software Project Management
Business Analysis
Professional Services
Solution Selling
Project Management
Integration
Software Implementation
Technical Support
Team Management
Software as a Service Saas
Microsoft Office
Software Support
Software Development Life Cycle Sdlc
SQL
Database Management
SQL Server
Customer Relationship Management Crm
Sales
User Interface Design
E Commerce
Business Process Improvement
Software
Marketing
Cross Functional Team Leadership
Technology
Start Ups
Strategic Partnerships
Support
Agile Methodologies
Customer Relationship Management
Software as a Service
Software Development Life Cycle
Mike Kennedy Summary
Mike Kennedy, based in Lake Forest, CA, US, is currently a Vice President of Customer Success at FieldConnect, Inc.. Mike Kennedy brings experience from previous roles at FieldConnect, Inc., Veltig, Kareo and DICE. Mike Kennedy holds a 1989 - 1991 Inver Hills Community College. With a robust skill set that includes SaaS, Team Building, Process Improvement, Account Management, Team Leadership and more. Mike Kennedy has 5 emails and 6 mobile phone numbers on RocketReach.
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