1995 -2005 VP Training, Quality Assurance, Customer Service @ PRC
1991 -1995 Call Center Operations Manager @ APAC Customer Services
1990 -1991 Fundraising Call Center Agent @ Reese Teleservices
Mike Hoff Education
The University of Iowa Tippie College of Business 1999-2001
University of Iowa 1993-1997
University of Arizona 1987-1989
Fulton High 1983-1987
Mike Hoff Skills
Call Centers
Call Center
Training
BPO
Process Improvement
Sales Management
Leadership
Management
Executive Management
Training Delivery
Business Development
Salesforce.com
Sales
Insurance
Quality Management
Cross-functional Team Leadership
Account Management
Team Management
Customer Experience
Outsourcing
Team Building
Financial Services
Customer Acquisition
Contact Centers
E-Learning
Operations Management
Workforce Management
Vendor Management
Customer Satisfaction
Change Management
Sales Process
Relationship Management
Quality Assurance
Customer Retention
Business Process Improvement
CRM
Team Leadership
Selling
Lead Generation
P&L Management
Sales Operations
Telemarketing
Call Center Development
Performance Management
Strategic Partnerships
SaaS
Operational Excellence
Customer Insight
Consultative Sales Management
New Business Development
Charismatic
Analysis
Art
OPs
Chapter 11
Client Services
Launching
Consulting
Social Influence
Detail
Portfolio
Wells Fargo
Responsibility
Magazines
Positions Held
Benchmarking
Business Partners
Credit
Chandler
Mentoring
B2b
MVP
Offering
International Relations
Teleservices
Communication
Job Analysis
Reports
Written
Raising
Global Implementations
International
Peru
Passport
Paradox
Order Processing
Business Travel
Accountability
Stakeholders
Dte
Cross Functional Team Leadership
Order Fulfillment
Invoicing
Help Desk Support
Contract Negotiation
SME
Key Performance Indicators
Home Care
Cedar
Banking
Solution Development
Oversight
Performers
Solutions Marketing
Assumptions
VoIP
Technical Support
Marketing
Efficiencies
Coaching
Human Resources
Stress
Business Expansion
Location
Customer Interaction
Attrition
Program Implementation
Business Administration
Policy
8mm
Recruiting
Supervision
Travel
Staff Development
Florida
Project Management
Thrifty
Operations
Assessment
Churn
Accounting
Spanish
Sales Trainings
SEP IRA
Farms
Applied Behavior Analysis
Compliance
Auditing
Materials Management
Performance Metrics
Africa
10k
Pricing Strategy
Contractual Agreements
SOW
Branches
Life Insurance
Sales Promotion
Agents
Telecommunications
Founding
Pakistan
Hiring Practices
Publishing
Senegal
Outlook
Microsoft Word
Onboarding
Driving
Healthcare
Offshore
E Learning
Articulate Communicator
Extending
PowerPoint
Finance
Closures
APAC
Solution
Citibank
Central America
Development Programs
Economics
Bonus
Acquisition Sales
Metrics Driven
Liberty
Credit Cards
Inside Sales
Modeling
Marquee
Reviews
Publications
Utilities
Verizon
Customer Service Operations
Data Assimilation
Microsoft Excel
Energy
STAR
Deployed
Fortune 500
Iowa
C Level Contacts
Forecasting
Operational Support
Sovereign
Seats
Microsoft Office
Cost
Customer Support
Venue
Cross Training
Results Driven
SQL
Customer Service
Market Research
Fundraising
Rapport
Sales and Marketing
Purchase Orders
Temporary Placement
Introducing
Gerber
Software
Brazil
Appraisals
Covering
B2c
Resume
Business Lines
Revenue Analysis
Revenue
Dairy
Start Ups
Strategy
Multi Site
Training and Development
Oklahoma
Internal Audit
History
Professional Associations
Return on Investment
Pharmaceutics
Flat Patterning
Business Services
Wall Street
Philippines
Trust
Data Migration
Cell
Business Process Re Engineering
EBITDA
Enterprise Software
Credit Unions
Channel
Entertainment
Analytics
Netting
Budget Constraints
Cross Selling
Oxygen
MSA
Plantation
Budgets
Mergers and Acquisitions
Loyalty Programs
Service Delivery
Campaigns
Utilization
Leading by Example
Tolerance
India
Mike Hoff Summary
Mike Hoff, based in Oklahoma City, OK, US, is currently a Vice President, Operations - Medicaid Enrollment at Centene Corporation. Mike Hoff brings experience from previous roles at Quest Diagnostics, Integra ServiceConnect®, Apria Healthcare and BVS Performance Systems. Mike Hoff holds a 1999 - 2001 The University of Iowa Tippie College of Business. With a robust skill set that includes Call Centers, Call Center, Training, BPO, Process Improvement and more. Mike Hoff has 1 emails and 3 mobile phone numbers on RocketReach.
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