Mike Heath Email & Phone Number
Operations Manager - Customer Support @ TSB Bank
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Mike Heath Location
- Birmingham, GB
Mike Heath Work
- 2026 -now Operations Manager - Customer Support @
- 2025 -2025 Senior Economic Crime Operations Manager, Governance, Mortgage Fraud and Panel Management @
- 2024 -2024 Senior Economic Crime Operations Manager, Governance, AML and Mortgage Fraud Investigations @
- 2020 -2023 Senior Fraud Manager Governance, Education, QA and Supplier Management @
- 2017 -2019 Senior Operations Manager Fraud Transactional Verification @
- 2015 -2017 Senior Operations Manager - Fraud Prevention @
- 2014 -2015 Customer Services Operations Manager @
- 2013 -2013 Collections Operations Manager @
- 2011 -2012 Senior Collections Manager @
- 2008 -2011 Senior Collections Manager, External Agents and Debt Sale @
- 2004 -2008 Department Manager Collections @ HFC (Part of HSBC Group)
- 1996 -2004 Department Manager Credit Services @ HFC Bank (Part of HSBC Group)
- 1989 -1996 Senior Customer Service Advisor @ Abbey National Mortgage Finance (Formerly CIBC Mortgages)
- 1980 -1989 Brach Supervisor @
Mike Heath Education
- Aston Manor 1973-1980
Mike Heath Skills
- Recoveries
- Credit
- Credit Cards
- Credit Risk
- Credit Management
- Banking
- Loans
- Call Center
- Collections
- Relationship Management
- Underwriting
- Call Centers
- Retail Banking
- Strategy
- Outsourcing
- Management
- Financial Risk
- Performance Management
- Operations Management
- Portfolio Management
- Coaching
- Financial Services
- Customer Experience
- Stakeholder Management
- Contact Centers
- Customer Service
- Vendor Management
- Leadership
- Team Leadership
- Performance Improvement
- Service Delivery
- Cards
- Business Relationship Management
- Team Management
- Negotiation
- Debt Management
- Risk Management
- Debt Collection
- People Management
- Business Planning
- Fraud Prevention
Mike Heath Summary
- Mike Heath, based in Birmingham, GB, is currently a Operations Manager - Customer Support at TSB Bank. Mike Heath brings experience from previous roles at Coventry Building Society and Barclays. Mike Heath holds a 1973 - 1980 Aston Manor. With a robust skill set that includes Recoveries, Credit, Credit Cards, Credit Risk, Credit Management and more. Mike Heath has 2 emails on RocketReach.
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