Mike Heath Email & Phone Number
Operations Manager - Customer Support @ TSB Bank
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Mike Heath Location
- Birmingham, GB
Mike Heath Work
- Operations Manager - Customer Support @ (January 2026 - Present)
- Senior Economic Crime Operations Manager, Governance, Mortgage Fraud and Panel Management @ (January 2025 - September 2025)
- Senior Economic Crime Operations Manager, Governance, AML and Mortgage Fraud Investigations @ (January 2024 - December 2024)
- Senior Fraud Manager Governance, Education, QA and Supplier Management @ (February 2020 - December 2023)
- Senior Operations Manager Fraud Transactional Verification @ (September 2017 - March 2019)
- Senior Operations Manager - Fraud Prevention @ (November 2015 - September 2017)
- Customer Services Operations Manager @ (January 2014 - November 2015)
- Collections Operations Manager @ (February 2013 - December 2013)
- Senior Collections Manager @ (May 2011 - September 2012)
- Senior Collections Manager, External Agents and Debt Sale @ (October 2008 - May 2011)
- Department Manager Collections @ HFC (Part of HSBC Group) (June 2004 - October 2008)
- Department Manager Credit Services @ HFC Bank (Part of HSBC Group) (September 1996 - June 2004)
- Senior Customer Service Advisor @ Abbey National Mortgage Finance (Formerly CIBC Mortgages) (August 1989 - September 1996)
- Brach Supervisor @ (August 1980 - August 1989)
Mike Heath Education
- Aston Manor 1973-1980
Mike Heath Skills
- Recoveries
- Credit
- Credit Cards
- Credit Risk
- Credit Management
- Banking
- Loans
- Call Center
- Collections
- Relationship Management
- Underwriting
- Call Centers
- Retail Banking
- Strategy
- Outsourcing
- Management
- Financial Risk
- Performance Management
- Operations Management
- Portfolio Management
- Coaching
- Financial Services
- Customer Experience
- Stakeholder Management
- Contact Centers
- Customer Service
- Vendor Management
- Leadership
- Team Leadership
- Performance Improvement
- Service Delivery
- Cards
- Business Relationship Management
- Team Management
- Negotiation
- Debt Management
- Risk Management
- Debt Collection
- People Management
- Business Planning
- Fraud Prevention
Mike Heath Summary
- Mike Heath, based in Birmingham, GB, is currently a Operations Manager - Customer Support at TSB Bank. Mike Heath brings experience from previous roles at Coventry Building Society and Barclays. Mike Heath holds a 1973 - 1980 Aston Manor. With a robust skill set that includes Recoveries, Credit, Credit Cards, Credit Risk, Credit Management and more. Mike Heath has 2 emails on RocketReach.
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