Mike Hanley's Location
Providence, RI, US
Mike Hanley's Work
- Vice President, Global Technical Support @ Salesforce
- Senior Director, AMER Technical Support (Commerce Cloud) @ Salesforce
- Head of Service Operations and Quality Management - Cloud Operations @ 参数技术(上海)软件有限公司
- VP, Network Operations and Service Management @ iBASIS
- Director, Global Network Operations @ iBASIS
- Manager, New England NOC and Test Desk and Provisioning @ Cox Communications
- Broadband Engineer II @ Cox Communications
- Network Deployment Engineer @ Nokia
- HiCap and Fiber Engineer @ Verizon
Mike Hanley's Education
- DePaul University
Masters of Science (Network Design and Management)
2006 - 2011 - Assumption College
Bachelor of Arts (Political Science)
1991 - 1995
Mike Hanley's Skills
- Capacity Planning
- Customer Experience
- NOC
- Quality of Service
- Customer Success
- Global Network Operations
- ITIL
- Broadband
- Computer Network Operations
- Networking
Mike Hanley's Summary
Mike Hanley, based in Providence, RI, US, is currently a Vice President, Global Technical Support at Salesforce, bringing experience from previous roles at Salesforce, PTC and iBasis. Mike Hanley holds a 2006 - 2011 Masters of Science in Network Design and Management @ DePaul University. With a robust skill set that includes Capacity Planning, Customer Experience, NOC, Quality of Service, Customer Success and more, Mike Hanley contributes valuable insights to the industry. Mike Hanley has 5 emails and 1 mobile phone number on RocketReach.
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