Strategic Account Partner @ Surest (October 2022 - May 2025)
Client Success Manager @ (February 2021 - November 2022)
Customer Success Manager @ Stanson Health (May 2018 - February 2021)
Connected Health Consultant @ (January 2015 - May 2018)
Adjunct Professor @ (March 2015 - September 2016)
National Library of Medicine (NLM) Post-Doctoral Research Fellow @ (January 2013 - January 2015)
Research and Teaching Assistant @ (September 2009 - September 2013)
Manager - Great Plains Region @ NAVTEQ (September 2003 - September 2009)
Mike Grove Education
University of Minnesota
Ph.D (Health Informatics)
2009-2013
University of Oklahoma
Master's of Science (Knowledge Management)
2007-2009
Concordia College
Bachelor of Arts (History)
1992-1999
Oregon Health & Science University
Mike Grove Skills
Account Management
Business Case Preparation
Business Relationship Management
Business Reviews
Client Presentation
Client Relations
Client Services
Clinical Research
Communication
Customer Experience
Customer Experience Management
Customer Relationship Management (CRM)
Customer Retention
Customer Satisfaction
Customer Service
Data Analysis
Data Mining
Healthcare
Healthcare Information Technology
Informatics
Jira
Key Performance Indicators
Leadership
Management
Medical Communications
Microsoft Office
Presentation Skills
Problem Solving
Product Launch
Program Management
Project Management
Public Speaking
Qualitative Research
Relationship Building
Relationship Development
Renewals
Research
Research Design
Retention Strategies
Sales Processes
Salesforce.com
Software Implementation
Statistics
Strategic Accounts
Strategic Planning
Team Management
Teamwork
Training
Upselling
Workload Prioritization
Mike Grove Summary
Mike Grove, based in Minneapolis, MN, US, is currently a Associate Principal, Strategic Acct Services at Availity. Mike Grove brings experience from previous roles at Surest, Clinical Architecture, Stanson Health and Accenture. Mike Grove holds a 2009 - 2013 Ph.D in Health Informatics @ University of Minnesota. With a robust skill set that includes Account Management, Business Case Preparation, Business Relationship Management, Business Reviews, Client Presentation and more. Mike Grove has 1 emails and 2 mobile phone numbers on RocketReach.
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