Mike Garrity Email & Phone Number

Senior Solutions Architect, Contact Center @ Trace3

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Mike Garrity Location

Chandler, AZ, US

Mike Garrity Work

Senior Solutions Architect, Contact Center @ (December 2024 - Present)
Contact Center Solution Architect @ (February 2019 - December 2024)
Contact Center Solution Architect @ (November 2018 - October 2020)
National Practice Director, Customer Experience @ NextNet Partners, LLC (November 2014 - November 2018)
Senior Manager, Contact Center Practice Lead @ (January 2013 - November 2014)
Senior Architect - Unified Contact Center Services @ (April 2001 - January 2013)
Senior Manager and Senior Architect - Contact Center @ Calence (April 2001 - April 2008)
Sr. Application Developer @ LeapSource Inc. (March 2000 - March 2001)
Consultant @ Arthur Andersen, LLP (December 1997 - March 2000)

Mike Garrity Education

Arizona State University
BS (Computer Information Systems, Accountancy)
1995-1998

Mike Garrity Skills

Business Intelligence
Cisco Call Manager
Cloud Computing
Contact Centers
Data Center
Disaster Recovery
Enterprise Software
Managed Services
Professional Services
SaaS
Solution Architecture
Solution Selling
Unified Communications
Vendor Management
Virtualization
VoIP
Cisco Technologies
Application Developer
Strategy
Project Management
Llp
Management
Microsoft Office
Quality Management
Speech Recognition
Sales Strategy
Consulting
Workforce
Channel
Vendors
Sales
Software Selection
Computing
Business Value
Architecting
Net
Reporting And Analysis
Sales Operations
Primary Focus
CTI
Mentoring
Finance
Wireless Applications
Proxy
Executive Positions
Contact Center Consulting
Sales and Marketing
Assessment
Databases
VXML
Design
Financial Statements
Science
Computer Information Systems
SMS
Chat
CRM
Technology Solutions
Integration
Committees
Contact Management
Routing
Information Systems
Accounting
Technical Resources
Methodology
EAI
System
Call Routing
Business Services
Extranet
Engagements
Councils
Ctios
Workforce Management
Internet Protocols
Visual Basic
Strategies
Team Mentoring
XML
Intelligent Agents
Go To Market Strategy
Voice Portal
Solution
Scripting
Reporting
Stakeholders
Service Delivery
VMware
Custom Software
Partnerships
Hardware
Statistical Tools
Gap Analysis
Information Technology
Applications
Communication
Business Analysis
SOAP
ERP
Active
Speech
Quality Assurance
Enablement
SIP
ATP
Operations
HTML
Project Planning
Finesse
Pages
Project
Optimising
Solution Development
Nuance
Vendor Relationship Management
Re Engineering
Presentations
Architecture Development
Council
Software Design
Practice Management
Technology Management
Intelligence
Portals
H.323
Microsoft SQL Server
Business Process Re Engineering
ICM
CAD
Process Improvement
SCCP
Financial Services
Oracle
Call Logging
Arizona
JD Edwards
IVR
Java
Business Continuity
Movex
Advisement
Egain
Web Services
JavaScript
Telephony
Multi Channel Marketing
Product Demonstration
Business Communications
Knowledge Management
Problem Solving
Software Development
Templates
Delivery
Architecture

Mike Garrity Summary

Mike Garrity, based in Chandler, AZ, US, is currently a Senior Solutions Architect, Contact Center at Trace3. Mike Garrity brings experience from previous roles at CommonSpirit Health, Dignity Health, NextNet Partners, LLC and Insight. Mike Garrity holds a 1995 - 1998 BS in Computer Information Systems, Accountancy @ Arizona State University. With a robust skill set that includes Business Intelligence, Cisco Call Manager, Cloud Computing, Contact Centers, Data Center and more. Mike Garrity has 3 emails and 4 mobile phone numbers on RocketReach.