Mike Etherington's Location
Portsmouth, GB
Mike Etherington's Work
- Deputy Service Manager @ PHL Group
- Shift Manager @ PHL Group
- Marketing Manager @ MarketMakers
- Team Manager @ Serco
- Team leader @ Affinion
- Monitoring Agent @ Southern Monitoring Services Ltd
Mike Etherington's Education
- Highbury College
NVQ Level 4 (Management)
2010 - 2011 - Highbury College
HNC (Business and FInance)
2002 - 2004 - Southdowns College
Sports science national diploma (Sports Studies)
1998 - 2000
Mike Etherington's Skills
- Call Centers
- Contact Centers
- Workforce Management
- Service Delivery
- Team Management
- Outsourcing
- BPO
- Performance Management
- Training
- Call Center Development
Mike Etherington's Summary
Mike Etherington, based in Portsmouth, GB, is currently a Deputy Service Manager at PHL Group, bringing experience from previous roles at PHL Group, MarketMakers, Serco and Affinion International. Mike Etherington holds a 2010 - 2011 NVQ Level 4 in Management @ Highbury College. With a robust skill set that includes Call Centers, Contact Centers, Workforce Management, Service Delivery, Team Management and more, Mike Etherington contributes valuable insights to the industry. Mike Etherington has 2 emails on RocketReach.
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