Mike Etherington Email
IUC Operations Manager @ PHL Group
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Mike Etherington Location
- Portsmouth, GB
Mike Etherington Work
- 2024 -now IUC Operations Manager @
- 2023 -2024 Deputy Service Manager @
- 2023 -2023 Shift Manager @
- 2015 -2023 Marketing Manager @
- 2009 -2015 Team Manager @
- 2002 -2009 Team leader @
- 2001 -2002 Monitoring Agent @ Southern Monitoring Services Ltd
Mike Etherington Education
- Highbury College
NVQ Level 4 (Management)
2010-2011 - Highbury College
HNC (Business and FInance)
2002-2004 - Southdowns College
Sports science national diploma (Sports Studies)
1998-2000
Mike Etherington Skills
- Call Centers
- Contact Centers
- Workforce Management
- Service Delivery
- Team Management
- Outsourcing
- BPO
- Performance Management
- Training
- Call Center Development
- Telemarketing
- Coaching
- Sales
- Time Management
- HR Policies
- Microsoft Office
- Marketing
- Disciplinaries
- People Skills
- Motivation
- Exceeding Targets
- Business Acumen
- Presentations
- Dynamics
- AVAYA
- Genesys
- Siebel
- Management
- Team Leadership
- Process Improvement
- Marketing Strategy
- Microsoft Excel
- Customer Service
Mike Etherington Summary
- Mike Etherington, based in Portsmouth, GB, is currently a IUC Operations Manager at PHL Group. Mike Etherington brings experience from previous roles at PHL Group, MarketMakers and Serco. Mike Etherington holds a 2010 - 2011 NVQ Level 4 in Management @ Highbury College. With a robust skill set that includes Call Centers, Contact Centers, Workforce Management, Service Delivery, Team Management and more. Mike Etherington has 1 emails on RocketReach.
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