2023 -2025 Vice President, Customer Success and Operations @
2022 -2022 Senior Director, Customer Success @
2019 -2021 Senior Director of Customer Success, Programs, and Service Delivery @ Roostify
2016 -2019 Director of Customer Success @
2013 -2016 Director of Engineering Program Management @
2010 -2013 Group Manager, OEM Channel Management @
2006 -2010 Group Product Manager, Solutions Delivery @
Mike Ellis Education
Green River College
Bachelor of Applied Science (Network Administration)
2015-2017
Green River College
Associate of Arts
2012-2015
Spanaway Lake High School 1994-1997
Cisco Networking Academy
Mike Ellis Skills
IT Management
Business Analysis
IT Strategy
High Tech Industry
Web Applications
Java
OEM Management
Strategy
Microsoft CRM
Customer Service
Process Improvement
Program Management
Analysis
Enterprise Software
Operations Management
IT Operations
Software Project Management
Project Management
People Management
Vendor Management
Marketing
Account Management
Business Process Improvement
Product Management
Cross Functional Team Leadership
Business Intelligence
Public Speaking
Leadership
Software Industry
Management
Cloud Computing
Active Directory
Windows 7
Troubleshooting
Technical Support
Networking
Windows Server
Microsoft Exchange
Operating Systems
Software Installation
DNS
Servers
Windows
Microsoft Office
Help Desk Support
TCP/IP
System Deployment
SQL
Microsoft Technologies
Databases
Supervisory Skills
Problem Solving
VPN
Information Security
Network Administration
Outlook
SharePoint
Hardware
Call Centers
Access
Blackberry Enterprise Server
Call Center
Desktop Support
Technical Service
Customer Relations
Attention to Detail
Customer Support
Computer Hardware
Customer Satisfaction
Documentation
Laptops
Computer Repair
Firewalls
Powershell
Microsoft Certified Professional
Printers
Time Management
Windows Vista
Network Security
Computer Security
Security
Linux
Python
Microsoft Excel
Microsoft SQL Server
Cisco IOS
Hardware/Software Troubleshooting
Network Infrastructure
Office 365
Hyper V
Virtualization
Customer Relationship Management
Software as a Service
Customer Success
Agile Methodologies
Consulting
Software Development Life Cycle
Team Leadership
Solution Delivery
Customer Engagement
Mike Ellis Summary
Mike Ellis, based in California, United States, is currently a Head of Customer Success at Mytra. Mike Ellis brings experience from previous roles at Level Home, Snapdocs, Roostify and Clear Capital. Mike Ellis holds a 2015 - 2017 Bachelor of Applied Science in Network Administration @ Green River College. With a robust skill set that includes IT Management, Business Analysis, IT Strategy, High Tech Industry, Web Applications and more. Mike Ellis has 1 emails and 2 mobile phone numbers on RocketReach.
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