Mike Daw Email & Phone Number
Business Analyst and Global Infrastructure Project Manager @ The Collinson Group
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Mike Daw Location
- England, United Kingdom
Mike Daw Work
- Business Analyst and Global Infrastructure Project Manager @ (May 2022 - Present)
- Founder @ Focus SD (May 2022 - Present)
- Managing Director and Principle Consultant @ Jackdaw Consultants Limited (July 2016 - Present)
- Service Management Consultancy @ (January 2025 - July 2026)
- Service Management Consultant @ (January 2025 - January 2026)
- Lead Transition Manager @ (June 2022 - July 2025)
- Service Transformation Lead @ (January 2022 - April 2022)
- Service Delivery Manager @ (November 2021 - January 2022)
- Technical Liaison Consultant @ Silxo Ltd (July 2021 - October 2021)
- Technical Liaison @ SILXO Limited (July 2021 - October 2021)
- Service Delivery and Transition Lead @ (October 2020 - October 2021)
- Service Delivery Manager and Service Transition Manager @ FCDO Services (August 2016 - December 2020)
- Head of Service Delivery @ Bathstore (September 2015 - August 2016)
- Head of Service Delivery @ bathstore.com (September 2015 - August 2016)
- Technical Service Delivery Manager @ (June 2013 - September 2015)
- Service Delivery Manager - Defence and National Security Business Unit @ (September 2008 - March 2013)
- Architecture and Engineering Operational Support Manager - Defence and National Security Business Unit @ (September 2006 - September 2008)
- Secure Messaging Support Manager - Defence Business Unit @ (April 2003 - September 2006)
- Secure Messaging Integration and Support Engineer - Defence Business Unit @ (April 2001 - March 2003)
- Graduate Trainee @ Fujitsu Technical Centre (August 1999 - April 2001)
Mike Daw Education
- University of Staffordshire
BSc Honours (Business Information Technology)
1995-1999 - University of Staffordshire
Bachelor of Science (Computer/Information Technology Administration and Management)
Mike Daw Skills
- Change enablement
- Continual improvement
- Problem analysis
- Active Directory
- Agile Methodologies
- Agile Project Management
- Business Process Re-engineering
- Change Management
- Citrix
- Coaching & Mentoring
- Communication
- Conditional Access
- DNS
- FMA
- Hardware
- Help Desk Support
- IT Management
- IT Operations
- IT Service Delivery
- IT Service Management
- IT Strategy
- IT Transformation
- ITIL
- ITIL Certified
- ITIL Process Implementation
- ITIL Service Strategy
- Incident Handling
- Incident resolution
- Information Security
- Information Technology
- Infrastructure
- Integration
- Knowledge Management
- Leadership
- Managed Services
- Management
- Microsoft Exchange
- Microsoft Intune
- Migration Management
- Negotiation
- Networking
- Problem Management
- Project Delivery
- Project Management
- Scrum
- Security
- Servers
- Service Delivery
- Service Delivery Management
- Service Desk
- Service Desk Management
- Service Improvement, Supplier Management
- Service Management
- ServiceNow
- Stakeholder Management
- Strategic Project Management
- Supplier Performance
- System Deployment
- Technical Support
- Understanding of fundamental ITIL concepts and terminology
- Understanding of modern ways of working
- Understanding of the ITIL Four Dimensions
- Understanding of the ITIL Guiding Principles
- Understanding of the ITIL Product and Service Lifecycle
- VMware
- Value stream identification and mapping awareness
- Vendor Management
- Virtualization
- Windows 11
- Windows Server
- XP
Mike Daw Summary
- Mike Daw, based in England, United Kingdom, is currently a Business Analyst and Global Infrastructure Project Manager at Collinson. Mike Daw brings experience from previous roles at Focus SD, Jackdaw Consultants Limited and Sustainable Energy First. Mike Daw holds a 1995 - 1999 BSc Honours in Business Information Technology @ University of Staffordshire. With a robust skill set that includes Change enablement, Continual improvement, Problem analysis, Active Directory, Agile Methodologies and more. Mike Daw has 1 emails and 1 mobile phone numbers on RocketReach.
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