2011 -2011 Director - Contact Centre Outsourced Operations @
2010 -2011 Director Program Delivery - Customer Service @
2008 -2010 Director Billing Operations @
2004 -2008 Associate Director - IP and Broadband Network Operations @
2003 -2004 Manager - Helpdesk @
2000 -2003 Helpdesk Technician - Network Support @
Mike Cook Education
Queen's University
Executive MBA (Masters Business)
2006-2007
University of Ottawa
Engineering (Computer )
1999-2003
Mike Cook Skills
Outsourcing
Provisioning
Hosted Solutions
Project Delivery
Strategic Planning
Call Center
Business Analysis
Strategy
Broadband Networks
Operations Management
Project Management
Solutions Marketing
Call Center Operations
Telecommunications Management
Unified Communications
Leadership
Cross Functional Team Leadership
TCP/IP
Network Administration
PowerPoint
Personal Injury
Data Center
CRM
Vendor Management
Ip Network Management
Consumer Technology
Team Leadership
Leadership Development
Networking
Public Speaking
Assurance
Enterprise Software
Bankruptcy
TDM
Management
Telecommunications
Network Management
Call Centers
Training
Program Management
Marketing
Customer Service
Microsoft Excel
Microsoft Office
Mike Cook Summary
Mike Cook, based in Toronto, ON, CA, is currently a Chief Executive Officer at IDENTOS Inc.. Mike Cook brings experience from previous roles at Impressed Interactive, Spoke Technologies and Bell Canada. Mike Cook holds a 2006 - 2007 Executive MBA in Masters Business @ Queen's University. With a robust skill set that includes Outsourcing, Provisioning, Hosted Solutions, Project Delivery, Strategic Planning and more. Mike Cook has 3 emails and 1 mobile phone numbers on RocketReach.
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