Sr. Customer Service Agent and Report Analyst @ iQor
Mike Cassell's Education
University of Waterloo
Master of Business, Entrepreneurship & Technology
2018 - 2021
University of Guelph
Honors Bachelor of Commerce
2004 - 2009
Udacity
Machine Learning Engineer Nanodegree
2015 - 2016
Udacity
Data Analyst Nanodegree
2014 - 2015
Mike Cassell's Skills
Call Centers
Outsourcing
Workforce Management
Customer Experience
Operations Management
Process Improvement
Customer Satisfaction
Troubleshooting
Leadership
Team Leadership
Mike Cassell's Summary
Mike Cassell, based in Cambridge, ON, CA, is currently a Senior Program Manager, Data Solutions and Analytics at iQor, bringing experience from previous roles at iQor. Mike Cassell holds a 2018 - 2021 Master of Business, Entrepreneurship & Technology @ University of Waterloo. With a robust skill set that includes Call Centers, Outsourcing, Workforce Management, Customer Experience, Operations Management and more, Mike Cassell contributes valuable insights to the industry. Mike Cassell has 2 emails and 1 mobile phone number on RocketReach.