Director, Americas Customer Delivery @ (September 2016 - March 2018)
Delivery Manager - MSP @ (January 2016 - August 2016)
Program Management Director, West Region @ (April 2015 - January 2016)
Program Executive, Senior Manager @ (October 2012 - March 2015)
Account Delivery Executive @ (November 2001 - October 2012)
Enterprise Services @ (November 2001 - October 2012)
Client Director @ (January 2001 - June 2010)
IT Manager @ (January 1994 - January 2001)
Field Support @ (January 1987 - January 1994)
Mike Byrd Education
University of North Texas
BA (Strategic Management)
1985-1991
Mike Byrd Skills
Account Management
Contract Negotiation
Cross Functional Team Building
Cross-functional Team Leadership
Data Center
Global IT Operations
Governance
HP
IT Infrastructure Operations
IT Management
IT Operations
IT Outsourcing
IT Service Management
IT Strategy
ITIL
ITIL Process
Incident Management
Infrastructure
Leadership
Managed Services
Multi-Cultural Team Leadership
OS Virtualization
Offshore Services
Outsourcing
Outsourcing Management
P&L Financial Management
P&L Management
People Development
Program Management
Servers
Service Delivery
Service Desk Management
Service Level Management
Service Management
Sla
System Deployment
Team Building
Vendor Management
Virtual Teams
Information Technology
Cross Functional Team
IT Infrastructure
Multi Cultural Team
Cross Functional Team Leadership
ServiceNow
Multi Cultural Team Leadership
Cloud Computing
Mike Byrd Summary
Mike Byrd, based in Colleyville, TX, US, is currently a Director, Americas Services Deal Desk at ServiceNow. Mike Byrd brings experience from previous roles at ServiceNow and CompuCom. Mike Byrd holds a 1985 - 1991 BA in Strategic Management @ University of North Texas. With a robust skill set that includes Account Management, Contract Negotiation, Cross Functional Team Building, Cross-functional Team Leadership, Data Center and more. Mike Byrd has 1 emails and 5 mobile phone numbers on RocketReach.
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