1994 -1999 Director of Customer Service @ AMS Services
Mike Buchanan Education
Texas Tech University
Bachelors of Arts (Advertising with minor in Marketing)
Mike Buchanan Skills
Management
Strategic Planning
CRM
Training
Leadership
Team Building
Insurance
Sales
Salesforce.com
Operations Management
E-commerce
Call center management
Customer Service
Property & Casualty Insurance
Process improvements
Business Intelligence
Software Documentation
Microsoft Excel
Outlook
staff training and development
client retention
Quality Assurance
SLAs
Cross-functional Collaborations
Change Management
Employee morale
Process Improvement
Remote team management
Motivational leadership
Contract negotiation
Customer Retention
Call Centers
Customer Relationship Management (CRM)
Business Process Improvement
Customer Relationship Management Crm
E Commerce
Business Analysis
Staff Training
Property And Casualty Insurance
Property And Casualty
Cross Functional Collaborations
Cross Functional
Customer Relationship Management
Mike Buchanan Summary
Mike Buchanan, based in East Granby, CT, US, is currently a VP Relationship Management at Wahve LLC. Mike Buchanan brings experience from previous roles at Applied Systems, The Pinnacle Network, LLC, Buchanan Consulting and XL Vianet. Mike Buchanan holds a Bachelors of Arts in Advertising with minor in Marketing @ Texas Tech University. With a robust skill set that includes Management, Strategic Planning, CRM, Training, Leadership and more. Mike Buchanan has 2 emails and 1 mobile phone numbers on RocketReach.
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