Miguel Leno Email & Phone Number
Cutomer Service Director @ Client First Technologies
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Miguel Leno Location
- Centreville, VA, US
Miguel Leno Work
- Cutomer Service Director @ (August 2026 - Present)
- Service Desk Team Lead @ (May 2025 - March 2026)
- Service Desk Lead @ ITC Federal – Executive Office of Immigration Review (DOJ) (May 2025 - March 2026)
- Helpdesk Application Support Manager @ (August 2017 - December 2024)
- Help Desk - Application Support Manager @ (August 2017 - December 2024)
- Service Desk Manager @ (February 2014 - July 2017)
- Service Desk Manager @ (February 2014 - July 2017)
- Service Desk Specialist @ (June 2007 - October 2013)
- Service Desk and Mobile Device Administrator @ (June 2004 - October 2013)
- Service Desk Analyst @ (June 2004 - June 2007)
- Automated Liaison @ (March 2002 - June 2004)
- Professional Drummer @ Occult 45 (January 1997 - January 1999)
Miguel Leno Education
- Beyond 20
ITIL Foundation Certification v3 (IT Service Management)
2018-2018 - 2004 - 2011 Learning Tree
Certification of Completion (Windows Server and Networking)
2005-2013 - Tampa Technical Institute
Associate's Degree (Electronics and Computer Engineering Technology)
2001-2003
Miguel Leno Skills
- Self Service
- Old School
- Onboarding
- IT Operations
- Customer Support
- Service Desk
- Service Delivery Management
- Customer Loyalty
- IT Management
- Conflict Resolution
- ITIL
- Ghost Imaging
- MDM
- Remote User Support
- Microsoft Office
- Communication
- Creative Writing
- Team Building
- Teamwork
- Customer Engagement
- Service Desk Management
- Manage Engine Service Desk Plus
- Manage Engine Desktop Central
- Team Management
- ServiceNow
- Jira Service Desk
- Technical Support
- Windows XP
- Hardware
- Management
- Help Desk Support
- Mobile Devices
- SharePoint
- Computer Repair
- Customer Service
- Networking
- Computer Hardware
- Laptops
- Blackberry Enterprise Server
- Blackberry
- Security
- Computer Maintenance
- Technical Training
- Android
- iPhone Support
- iPad
- Windows XP Pro
- Employee Loyalty
- Windows 7
- Trend Micro Anti-Virus
- Central Desktop
- Outstanding Customer Service
- RSA Console
- Entrust Console
- ITIL OSA Introduction to Service Desk
- Microsoft Windows
- Windows
- Trend Micro Anti Virus
- Trend Micro
- Console
- Virus
Miguel Leno Summary
- Miguel Leno, based in Centreville, VA, US, is currently a Cutomer Service Director at Client First Technologies. Miguel Leno brings experience from previous roles at ITC Federal, ITC Federal – Executive Office of Immigration Review (DOJ) and Vibrent Health. Miguel Leno holds a 2018 - 2018 ITIL Foundation Certification v3 in IT Service Management @ Beyond 20. With a robust skill set that includes Self Service, Old School, Onboarding, IT Operations, Customer Support and more.
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