Miguel Granda Email & Phone Number

Director of Customer Support Operations @ Intrivo

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Miguel Granda Location

New York, NY, US

Miguel Granda Work

Director of Customer Support Operations @ (January 2021 - Present)
Customer Service Specialist @ (July 2020 - January 2021)
Customer Service Specialist @ (August 2019 - July 2020)
Customer Care Specialist @ Solgar Vitamin & Herb (US) (December 2016 - August 2019)
Sales Support Representative @ Solgar Vitamin & Herb (US) (December 2016 - August 2019)
Customer Service Representative @ (November 2011 - February 2016)

Miguel Granda Education

Rutgers University
Bachelor of Arts - BA (Criminal Justice/Police Science)
2007-2016

Miguel Granda Skills

Account Management
Active Listening
Adobe Acrobat
Analytical Skills
Attention to Detail
Build Strong Relationships
Business Development
Business Insights
Business Process Outsourcing (BPO)
Business-to-Business (B2B)
Call Center Administration
Capacity Planning
Coaching
Communication
Communication Training
Consumer Goods
Contact Center Management
Contact Center Operations
Contact Centers
Customer Analysis
Customer Education
Customer Engagement
Customer Experience
Customer Journeys
Customer Loyalty
Customer Onboarding
Customer Relationship Management (CRM)
Customer Retention
Customer Satisfaction
Customer Service
Customer Service Management
Customer Service Operations
Customer Service Training
Customer Support
Customer-focused Service
Data Analysis
Data Entry
Delegation
Direct to Consumer
Electronic Data Interchange (EDI)
English
Good Manufacturing Practice (GMP)
Healthcare
Increase Productivity
Independent Thinking
Interpersonal Skills
Inventory Management
Key Metrics
Key Performance Indicators
Leadership
Long-term Customer Relationships
Management
Marketing
Microsoft Excel
Microsoft Office
Microsoft Outlook
Microsoft PowerPoint
Microsoft Word
Multitasking
Negotiation
NetSuite
Online Data Entry
Operations
Partner Relationship Management
Passionate about Work
Pharmaceutics
Planning & Scheduling
Presentations
Problem Solving
Project Management
Project Team Management
Queue Management
Relationship Development
Research
Resource Allocation
Retail
Root Cause
Root Cause Analysis
SAP CRM
SAP Products
Sales
Sales Operations
Salesforce Training
Salesforce.com
Social Media
Strategic Initiatives
Strategic Planning
Strategy
Strategy Creation
Strategy Implementation
Team Building
Team Leadership
Team Motivation
Team Performance
Teamwork
Time Management
Training
Vendor Management
Working Experience
cGMP practices

Miguel Granda Summary

Miguel Granda, based in New York, NY, US, is currently a Director of Customer Support Operations at Intrivo. Miguel Granda brings experience from previous roles at Ajanta Pharma Ltd, Rising Pharma Holdings, Inc. and Solgar Vitamin & Herb (US). Miguel Granda holds a 2007 - 2016 Bachelor of Arts - BA in Criminal Justice/Police Science @ Rutgers University. With a robust skill set that includes Account Management, Active Listening, Adobe Acrobat, Analytical Skills, Attention to Detail and more. Miguel Granda has 2 emails and 1 mobile phone numbers on RocketReach.