Operations Change Manager, IT Service Management (ITSM) @ Gogo
ITSM Service Transition Analyst - Change Process Manager, ServiceNow Projects Manager @ Gogo
IT Change Manager and IT Production Support Analyst @ Gogo
Operations Manager, Outsourced ITSM Service Support CSI (Continuous Service Improvement) @ GXS
Operations Manager, Messaging Technology Production Support @ IBM
Senior Technical Analyst, Messaging Production Support Process Lead @ IBM
Miguel Arevalo's Education
The George Washington University - School of Business
Certified
1995 - 1996
DeVry University
Bachelor of Science - B.Sc.
1990 - 1994
Simplilearn Alumni
IT Service Delivery Expert
2015 - 2018
Global Knowledge Nederland - a Skillsoft company
ITIL - IT Service Management (ITSM) Certified Expert
2008 - 2017
Scrum Alliance
Certified Scrum Master (CMS)
2011
Miguel Arevalo's Skills
4DX Disciplines of...
ServiceNow
IT Operations
Business Process Mapping
IT Service Management
COBIT
ITIL
Project Management
Integration
Process Improvement
Miguel Arevalo's Summary
Miguel Arevalo, based in Crystal Lake, IL, US, is currently a Sr. IT Service Operations Manager, Application Center of Excellence (APPCOE) at AbbVie, bringing experience from previous roles at CDW ServiceNow Solutions, Pactiv Evergreen Inc., Relativity and Gogo. Miguel Arevalo holds a 1995 - 1996 Certified @ The George Washington University - School of Business. With a robust skill set that includes 4DX Disciplines of..., ServiceNow, IT Operations, Business Process Mapping, IT Service Management and more, Miguel Arevalo contributes valuable insights to the industry. Miguel Arevalo has 4 emails on RocketReach.