Microcall / Micro-Tel, Inc. Information

Microcall is one of the most widely used and recognized solutions on the market. Microcall captures data from any Voice Platform / Hosted Environment / Session Border Controllers / CUBE / Legacy Phone systems and provides active dashboards and meaningful reports that help businesses effectively manage voice operations, provide allocation of costs, detect potential toll fraud / emergency 911 alerts, increase employee productivity and ultimately reduce expenses. Microcall's real-time and historical reporting helps managers to make fast and informed business decision and includes advanced features, such as: Voice Traffic Analytics, Active Directory Integration, SIP Trunk Reporting, SBC/CUBE back-end traffic, Call Accounting, Emergency 911 Notification with Caller Identification, Unlimited Toll Fraud Instant Alerts, Gateway / Traffic Utilization, Equipment Inventory, Employee Productivity, Real-time Dashboards, Call Center/Agent Activity and much more. As an industry pioneer and leader for decades, we continue to develop and enhance the award-winning Microcall solution and every Microcall customer benefits from our strong industry knowledge and deep expertise gained from working with thousands of customers in every industry, across the globe.