Senior CX Manager- Live Order Support @ (May 2019 - September 2021)
Senior Operations Manager @ POSTMATES (ACQUIRED BY UBER) (May 2019 - March 2021)
Senior Social Media Team Lead @ (June 2018 - May 2019)
Senior Program Manager Lead @ (May 2018 - May 2019)
Senior Credit and Order Review Supervisor @ (May 2016 - June 2018)
Senior Team Lead @ (January 2011 - January 2018)
Senior Customer Service Technical Support Supervisor @ (July 2014 - May 2016)
Technical Support @ (April 2011 - July 2014)
Mickey West Education
Strayer University
Bachelor of Business Administration - BBA
2016
Middle Tennessee State University (MTSU)
Business
2007
Mickey West Skills
Business Analysis
Business Continuity Planning
Contact Centers
Customer Relationship Management (CRM)
Customer Retention
Customer Satisfaction
Customer Service
Customer Support
Data Analysis
Executive-level Communication
Google Workspace
Interpersonal Skills
Leading
Leading Positive Change
Microsoft Office
Networking
Operations Management
Program Development
Program Management
Team Building
Team Leadership
Telecommunications
Time Management
Training
Wireless Technologies
Workforce Planning
Mickey West Summary
Mickey West, based in Murfreesboro, TN, US, is currently a Senior Vendor Manager at Uber. Mickey West brings experience from previous roles at Uber, Postmates Inc., POSTMATES (ACQUIRED BY UBER) and Lyft. Mickey West holds a Bachelor of Business Administration - BBA @ Strayer University. With a robust skill set that includes Business Analysis, Business Continuity Planning, Contact Centers, Customer Relationship Management (CRM), Customer Retention and more. Mickey West has 2 emails on RocketReach.
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