Mick Brickner Email & Phone Number
Manager - New Product Introduction, Customer Excellence @ ServiceNow
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Mick Brickner Location
- Milwaukee, WI, US
Mick Brickner Work
- Manager - New Product Introduction, Customer Excellence @ (June 2024 - Present)
- Service Offerings Manager @ (May 2022 - June 2024)
- IT Service Catalog and Service Portfolio Manager @ (June 2020 - May 2022)
- ITSM and Service Catalog Engineer @ (August 2019 - June 2020)
- Senior IT Service Portfolio Analyst @ (September 2015 - August 2019)
- Knowledge Management Specialist @ (March 2015 - September 2015)
- Senior Instructional Designer and IT Service Portfolio Manager @ (September 2011 - March 2015)
- IT Training and Development Professional @ (June 2008 - September 2011)
- Help Desk Supervisor @ (January 2006 - June 2008)
- Help Desk Level 2 Technician @ (June 2005 - June 2008)
- Help Desk Level 1 Consultant @ (September 2003 - June 2005)
Mick Brickner Education
- University of Wisconsin-Milwaukee
Master of English (Professional & Technical Communication, Technical Writing)
- University of Wisconsin-Milwaukee
Bachelor of Education (B.Ed.) (Chemistry, Biology)
Mick Brickner Skills
- Program Management
- NPI Management
- Business Process Improvement
- Business Analysis
- System Administration
- Communication
- IT Service Management
- ITIL
- ServiceNow
- Service Catalog
- Catalog Management
- Service Portfolio Management
- Service Design
- Request Management
- Knowledge Management
- IT Service Delivery
- CMDB
- Incident Management
- ITSM
- Requirements Gathering
- Stakeholder Management
- Project Management
- Project Planning
- Technical Writing
- Software Documentation
- Process Improvement
- Professional Writing
- Training
- E-Learning
- Business Process
- Organizational Change Management
- Organizational Development
- Technical Support
- Information Technology
- IT Management
- Instructional Design
- Adobe Creative Suite
- Microsoft Office
- SharePoint
- Process Documentation
- Process Modeling
- ARIS
- Technical Documentation
- Documentation
- Editing
- Digital Signage
- Management
Mick Brickner Summary
- Mick Brickner, based in Milwaukee, WI, US, is currently a Manager - New Product Introduction, Customer Excellence at ServiceNow. Mick Brickner brings experience from previous roles at ServiceNow, Clarios and Johnson Controls. Mick Brickner holds a Master of English in Professional & Technical Communication, Technical Writing @ University of Wisconsin-Milwaukee. With a robust skill set that includes Program Management, NPI Management, Business Process Improvement, Business Analysis, System Administration and more. Mick Brickner has 4 emails and 1 mobile phone numbers on RocketReach.
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