Mick Brickner Email & Phone Number
Manager - New Product Introduction, Customer Excellence @ ServiceNow
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Mick Brickner Location
- Milwaukee, WI, US
Mick Brickner Work
- 2024 -now Manager - New Product Introduction, Customer Excellence @
- 2022 -2024 Service Offerings Manager @
- 2020 -2022 IT Service Catalog and Service Portfolio Manager @
- 2019 -2020 ITSM and Service Catalog Engineer @
- 2015 -2019 Senior IT Service Portfolio Analyst @
- 2015 -2015 Knowledge Management Specialist @
- 2011 -2015 Senior Instructional Designer and IT Service Portfolio Manager @
- 2008 -2011 IT Training and Development Professional @
- 2006 -2008 Help Desk Supervisor @
- 2005 -2008 Help Desk Level 2 Technician @
- 2003 -2005 Help Desk Level 1 Consultant @
Mick Brickner Education
- University of Wisconsin-Milwaukee
Master of English (Professional & Technical Communication, Technical Writing)
- University of Wisconsin-Milwaukee
Bachelor of Education (B.Ed.) (Chemistry, Biology)
Mick Brickner Skills
- Program Management
- NPI Management
- Business Process Improvement
- Business Analysis
- System Administration
- Communication
- IT Service Management
- ITIL
- ServiceNow
- Service Catalog
- Catalog Management
- Service Portfolio Management
- Service Design
- Request Management
- Knowledge Management
- IT Service Delivery
- CMDB
- Incident Management
- ITSM
- Requirements Gathering
- Stakeholder Management
- Project Management
- Project Planning
- Technical Writing
- Software Documentation
- Process Improvement
- Professional Writing
- Training
- E-Learning
- Business Process
- Organizational Change Management
- Organizational Development
- Technical Support
- Information Technology
- IT Management
- Instructional Design
- Adobe Creative Suite
- Microsoft Office
- SharePoint
- Process Documentation
- Process Modeling
- ARIS
- Technical Documentation
- Documentation
- Editing
- Digital Signage
- Management
Mick Brickner Summary
- Mick Brickner, based in Milwaukee, WI, US, is currently a Manager - New Product Introduction, Customer Excellence at ServiceNow. Mick Brickner brings experience from previous roles at ServiceNow, Clarios and Johnson Controls. Mick Brickner holds a Master of English in Professional & Technical Communication, Technical Writing @ University of Wisconsin-Milwaukee. With a robust skill set that includes Program Management, NPI Management, Business Process Improvement, Business Analysis, System Administration and more. Mick Brickner has 4 emails and 1 mobile phone numbers on RocketReach.
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