Michelle Yakovac Email & Phone Number
Executive Consultant @ Hansa|GCR
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Michelle Yakovac Location
- Austin, TX, US
Michelle Yakovac Work
- Executive Consultant @ (August 2018 - Present)
- President | Principal Consultant @ CX Insight Partners, LLC (July 2015 - Present)
- Vice President, Loyalty Practice @ (October 2000 - June 2015)
- Vice President-Lead Analyst @ (February 2000 - October 2000)
- Principal and Partner @ (January 1997 - January 2000)
- Vice President - Customer Loyalty Measurement and Management @ IntelliQuest (January 1996 - January 1997)
- Vice President - Client Services; Vice President - Product Development and Management @ (January 1991 - January 1996)
- Manager-Quality Positioning; Manager Quality Measurements @ GTE Telephone Operations (now Verizon) (January 1987 - January 1991)
- Project Director - Senior Account Executive @ (January 1982 - January 1987)
Michelle Yakovac Education
- University of Dayton
B.S (Major: Marketing; Minors: Management and Psychology)
1978-1981 - Lackawanna High School
Michelle Yakovac Skills
- Customer Experience
- Market Research
- Customer Insight
- Analytics
- Strategy
- Qualitative Research
- Quantitative Research
- Questionnaire Design
- Benchmarking
- B2B Research
- Focus Groups
- Dashboard
- Survey Design
- Business Intelligence
- Data Analysis
- Management
- Competitive Analysis
- Segmentation
- Competitive Intelligence
- Primary Research
- Business Insights
- Cross-functional Team Leadership
- Brand Equity
- Market Analysis
- Voice of the Customer
- Online Research
- Management Consulting
- Market Intelligence
- Brand Loyalty
- Balanced Scorecard
- Survey Research
- Ethnography
- Data Collection
- CRM
- Research Design
- International Research
- Client Services
- Employee Engagement
- Quality Management
- Process Improvement
- EFM
- Customer Relationship Management (CRM)
- Customer Relationship Management Crm
- Cross Functional Team Leadership
- Customer Relationship Management
Michelle Yakovac Summary
- Michelle Yakovac, based in Austin, TX, US, is currently a Executive Consultant at Hansa|GCR. Michelle Yakovac brings experience from previous roles at CX Insight Partners, LLC, Ipsos, Outsell, Inc. and The Genesis Group LLC. Michelle Yakovac holds a 1978 - 1981 B.S in Major: Marketing; Minors: Management and Psychology @ University of Dayton. With a robust skill set that includes Customer Experience, Market Research, Customer Insight, Analytics, Strategy and more. Michelle Yakovac has 2 emails on RocketReach.
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