Michelle Thomas Email
Director of Member Experience @ PolicyPoint
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Michelle Thomas Location
- Salt Lake City, UT, US
Michelle Thomas Work
- Director of Member Experience @ (October 2026 - Present)
- Senior Manager, Member Services @ (July 2025 - October 2026)
- Director of Member Services @ (July 2023 - July 2025)
- Associate Program Director @ (May 2021 - July 2023)
- Senior Program Manager @ (February 2021 - May 2021)
- Program Manager @ (January 2020 - March 2021)
- Team Manager @ (September 2018 - January 2020)
- Staffing Manager @ (September 2016 - August 2018)
- Customer Service and SR. Representative and Quality Analyst and Customer Service Supervisor @ (December 2011 - September 2016)
- CSR and High Risk Coordinator and Transition Coach and Acting Supervisor and Technical Support @ (April 2005 - October 2011)
Michelle Thomas Skills
- Call Centers
- Coaching
- Cross-functional Team Leadership
- Customer Experience
- Customer Service
- Insurance
- Key Performance Indicators
- Leadership
- Management
- Project Management
- Quality Assurance
- Regulatory Compliance
- Software Documentation
- Staff Development
- Stakeholder Management
- Training
- Troubleshooting
Michelle Thomas Summary
- Michelle Thomas, based in Salt Lake City, UT, US, is currently a Director of Member Experience at PolicyPoint. Michelle Thomas brings experience from previous roles at PolicyPoint and GoHealth. With a robust skill set that includes Call Centers, Coaching, Cross-functional Team Leadership, Customer Experience, Customer Service and more. Michelle Thomas has 2 emails on RocketReach.
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