Michelle So Email & Phone Number
Director of Customer Success @ Hub Group
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Michelle So Location
- Chicago, IL, US
Michelle So Work
- 2023 -now Director of Customer Success @
- 2021 -2023 Senior Manager, Client Solutions @ NSD / Hub Group
- 2014 -2020 Strategic Account Manager @
- 2004 -2014 Managing Director of Customer Care @
- 2001 -2004 Service Director @
- 1999 -2001 Installation Services Manager @
- 1996 -1999 Help Desk Manager @
Michelle So Education
- Western Kentucky University
Michelle So Skills
- Customer Satisfaction
- Account Management
- Process Improvement
- Call Centers
- Operations Management
- Vendor Management
- Customer Experience
- Customer Retention
- Strategic Planning
- Logistics
- Business Process Improvement
- Change Management
- Performance Management
- Human Resources
- Call Center
- Logistics Management
- Recruiting
- Contact Centers
- Business Development
- Relationship Building
- Management
- Customer Service
- Team Leadership
- Leadership
- Training
- Team Building
- Coaching
- Negotiation
- Customer Support
- Contract Negotiation
- Cross-functional Team Leadership
- Communication
Michelle So Summary
- Michelle So, based in Chicago, IL, US, is currently a Director of Customer Success at Hub Group. Michelle So brings experience from previous roles at NSD / Hub Group, MXD Group, HomeDirect, Inc. and Zurich Life. Michelle So holds a Western Kentucky University. With a robust skill set that includes Customer Satisfaction, Account Management, Process Improvement, Call Centers, Operations Management and more. Michelle So has 2 emails and 4 mobile phone numbers on RocketReach.
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