Michelle So Email & Phone Number
Director of Customer Success @ Hub Group
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Michelle So Location
- Chicago, IL, US
Michelle So Work
- Director of Customer Success @ (January 2023 - Present)
- Senior Manager, Client Solutions @ NSD / Hub Group (January 2021 - February 2023)
- Strategic Account Manager @ (January 2014 - January 2020)
- Managing Director of Customer Care @ (January 2004 - January 2014)
- Service Director @ (January 2001 - January 2004)
- Installation Services Manager @ (January 1999 - January 2001)
- Help Desk Manager @ (January 1996 - January 1999)
Michelle So Education
- Western Kentucky University
B.S (Human Resource Management)
Michelle So Skills
- Customer Satisfaction
- Account Management
- Process Improvement
- Call Centers
- Operations Management
- Vendor Management
- Customer Experience
- Customer Retention
- Strategic Planning
- Logistics
- Business Process Improvement
- Change Management
- Performance Management
- Human Resources
- Call Center
- Logistics Management
- Recruiting
- Contact Centers
- Business Development
- Relationship Building
- Management
- Customer Service
- Team Leadership
- Leadership
- Training
- Team Building
- Coaching
- Negotiation
- Customer Support
- Contract Negotiation
- Cross-functional Team Leadership
- Communication
Michelle So Summary
- Michelle So, based in Chicago, IL, US, is currently a Director of Customer Success at Hub Group. Michelle So brings experience from previous roles at NSD / Hub Group, MXD Group, HomeDirect, Inc. and Zurich Life. Michelle So holds a B.S in Human Resource Management @ Western Kentucky University. With a robust skill set that includes Customer Satisfaction, Account Management, Process Improvement, Call Centers, Operations Management and more. Michelle So has 2 emails and 4 mobile phone numbers on RocketReach.
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