Michelle Shiers's Location
Sydney, NSW, AU
Michelle Shiers's Work
- Principal Complex Customer Solutions @ Telstra
- Principal Complex Customer Care @ Telstra
- Head of Customer Services: Business Wireline, NBN and Operations Improvement @ Telstra
- Chief Customer Service Officer @ Telstra
- Head of Customer Service Operations @ Telstra
- General Manager Capability Development and Improvement @ Telstra
- General Manager - Integrated Customer Service Centre @ Telstra
- Client Services Manager @ Sensis
- Group Manager - Service Infrastructure Delivery @ Telstra
- Manager – Storage Design Team @ Telstra
Michelle Shiers's Education
- Swinburne University of Technology
Graduate Diploma (Leadership and Management)
2019 - 2020 - Southern Cross University
Graduate Certificate (Management)
1996 - 1998 - Monash University
Partial - Bachelor of Business (Management)
1994 - 1996
Michelle Shiers's Skills
- ITIL
- Business Process Improvement
- Change Management
- Outsourcing
- Governance
- Management
- Business Transformation
- Strategy
- Project Management
- Enterprise Architecture
Michelle Shiers's Summary
Michelle Shiers, based in Sydney, NSW, AU, is currently a Principal Complex Customer Solutions at Telstra, bringing experience from previous roles at Telstra and Telstra Global. Michelle Shiers holds a 2019 - 2020 Graduate Diploma in Leadership and Management @ Swinburne University of Technology. With a robust skill set that includes ITIL, Business Process Improvement, Change Management, Outsourcing, Governance and more, Michelle Shiers contributes valuable insights to the industry. Michelle Shiers has 1 email and 1 mobile phone number on RocketReach.
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