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Michelle Schaffer Location
Papillion, NE, US
Michelle Schaffer Work
Supervisor Administrative Support Services @ (February 2025 - Present)
Business Relationship Manager @ (June 2022 - February 2025)
Director Client Experience @ (August 2021 - June 2022)
Senior Client Service Advisor @ (March 2018 - August 2021)
Client Relationship Manager @ West Interactive (December 2009 - February 2018)
Program Manager @ West Interactive (January 2006 - December 2009)
Program Manager @ (April 2004 - December 2009)
Business Liason @ (October 1997 - February 2004)
Team Supervisor @ Memberworks Inc (January 1994 - January 1996)
Michelle Schaffer Education
University of Nebraska at Omaha
(Psychology)
Michelle Schaffer Skills
IVR
Speech Recognition
Call Center
Telephony
Customer Satisfaction
Management
Telecommunications
Software Documentation
Call Centers
Project Management
Training
Vendor Management
Customer Experience
Software Development
Contact Centers
Unified Communications
VoIP
CTI
Mobile Devices
CRM
Process Improvement
Workforce Management
Troubleshooting
Program Management
Data Center
Integration
Outsourcing
ACD
SaaS
Avaya
Cross-functional Team Leadership
Customer Relationship Management (CRM)
Michelle Schaffer Summary
Michelle Schaffer, based in Papillion, NE, US, is currently a Supervisor Administrative Support Services at Omaha Public Power District. Michelle Schaffer brings experience from previous roles at Omaha Public Power District, Fiserv and West Interactive. Michelle Schaffer holds a University of Nebraska at Omaha. With a robust skill set that includes IVR, Speech Recognition, Call Center, Telephony, Customer Satisfaction and more. Michelle Schaffer has 2 emails and 1 mobile phone numbers on RocketReach.
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