Michelle Lay Email & Phone Number
Lead, Strategic Transformation, SG Consumer Banking and Wealth Management Operations @ DBS Bank
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Michelle Lay Location
- Singapore
Michelle Lay Work
- Lead, Strategic Transformation, SG Consumer Banking and Wealth Management Operations @ (March 2026 - Present)
- Operations Transformation Lead - Gen AI and Process Improvements @ (July 2022 - Present)
- Senior Consultant @ (December 2019 - September 2021)
- Process Specialist, Private Banking @ (March 2019 - March 2019)
- Business Process Improvement Coach, Regional Customer Experience @ (June 2018 - November 2018)
- Associate Director, Digital Sales Capabilities @ (August 2017 - April 2018)
- Assistant Vice President, Consumer Deposits and Secured Lending @ (January 2016 - August 2017)
- Assistant Vice President, DBS Improvement Program - Customer Journey Design @ (April 2010 - December 2015)
- Manager, Consumer Banking Re-engineering SEA @ (November 2005 - March 2010)
- Event Executive @ (January 2005 - October 2005)
Michelle Lay Education
- Nanyang Technological University
Master’s Degree (Marketing & Consumer Insight)
2015-2016 - Singapore Management University
Bachelor’s Degree (Business Management)
2001-2004
Michelle Lay Summary
- Michelle Lay, based in Singapore, is currently a Lead, Strategic Transformation, SG Consumer Banking and Wealth Management Operations at DBS Bank. Michelle Lay brings experience from previous roles at DBS Bank and Deloitte Consulting. Michelle Lay holds a 2015 - 2016 Master’s Degree in Marketing & Consumer Insight @ Nanyang Technological University. Michelle Lay has 2 emails on RocketReach.
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