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Michelle Kwan Location
Beijing, China
Michelle Kwan Work
2025 -now Head of TikTok Trust and Safety Operations @
2021 -2025 Head of TikTok Global E-commerce Services and Moderation @
2020 -2021 Director of JD Worldwide Customer Experience and Services @
2018 -2020 Director of JD Retail Services @
2017 -2018 Head of Amazon Global Selling Service @
2014 -2017 Director of Global Contact Center and Engineering @
2013 -2014 Head of Amazon China Kindle Services @
2008 -2012 Head of Global Call Center Operations @
2000 -2008 Lead of Greater China Service and Client Engagement @
Michelle Kwan Education
Chinese Academy of Sciences
Doctor of Management Psychology (Management Psychology)
2015-2017
RenMin University of China
EMBA (Business Management)
2002-2004
Wuzi University of China
Bachelor (International Business, Trade)
1995-1999
Michelle Kwan Summary
Michelle Kwan, based in Beijing, China, is currently a Head of TikTok Trust and Safety Operations at TikTok. Michelle Kwan brings experience from previous roles at TikTok, 京东 and Amazon. Michelle Kwan holds a 2015 - 2017 Doctor of Management Psychology in Management Psychology @ Chinese Academy of Sciences. Michelle Kwan has 1 emails on RocketReach.
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