Customer Operations and Transformation Director @ (May 2024 - January 2025)
Customer Operations Director @ (April 2020 - January 2025)
Service Excellence Director @ (August 2003 - April 2020)
Service Delivery Director @ (January 2003 - July 2017)
Service Excellence Director @ (January 2017 - January 2018)
HR Shared Services Team Leader @ (January 1997 - January 2003)
Michelle Keith Education
Norwich Law School
LLM (Employment Law)
Michelle Keith Skills
BPO
Business Process Improvement
Business Process Outsourcing (BPO)
Business Restructures
Business Strategy
Change Management
Change Programmes
Commercial
Customer Acquisition
Customer Engagement
Customer Experience
Customer Relationship Management (CRM)
Customer Satisfaction
Customer Satisfaction (CSAT)
Customer Service
Customer Success
Customer Support
Customer-focused Service
Employee Engagement
Employee Relations
Employment Contracts
Employment Law
Financial Services
Grievances
HR Operations
HR Policies
HR Transformation
Human Resources
Leadership
Managed Services
Management
Offshoring
Outsourced HR Services
Outsourcing
Payroll
Payroll Services
Performance Appraisal
Performance Management
Personnel Management
Pre-sales
Restructuring
Sales Process
Service Delivery
Shared Services
Strategic Thinking
Succession Planning
TUPE
Talent Management
Team Management
Union
Team Leadership
Pre Sales
Customer Focused Service
Business Process Outsourcing Bpo
Business Process Outsourcing
Michelle Keith Summary
Michelle Keith, based in Sleaford, GB, is currently a Chief Operating Officer at Moorepay. Michelle Keith brings experience from previous roles at Moorepay and Zellis. Michelle Keith holds a LLM in Employment Law @ Norwich Law School. With a robust skill set that includes BPO, Business Process Improvement, Business Process Outsourcing (BPO), Business Restructures, Business Strategy and more. Michelle Keith has 2 emails on RocketReach.
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