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Michelle Irving Location
Houston, TX, US
Michelle Irving Work
Senior Vice President of Customer Experience @ (January 2024 - Present)
SR Vice President of Customer Experience @ (May 2022 - January 2024)
Head of Customer Success and Professional Services - Zero Carbon Platform @ (September 2020 - May 2022)
Senior Director, Client Fulfillment @ (September 2015 - September 2020)
Senior Director, Client Services and Process Management @ (October 2013 - September 2015)
Senior Director Client Services @ (January 2010 - October 2013)
Senior Director, Client Services @ The Loyalton Group (July 2004 - January 2010)
Director of Sales @ (January 2001 - January 2004)
Manager, Customer Relations @ Texas New Mexico Power Company (April 1999 - December 2000)
Rehabilitation Case Manager @ Cascade Disability Management (April 1996 - April 1999)
Rehabilitation Case Manager @ CRA Managed Care, Inc. (September 1995 - April 1996)
Michelle Irving Education
University of North Texas
Bachelor of Science (B.S.)
Michelle Irving Skills
Leadership Development
Presales
Executive Leadership
Business Strategy
New Customer Acquisitions
Strategy
Account Management
Contract Negotiation
Contract Management
Team Leadership
Management
Team Building
Budgets
Energy
Program Management
CRM
Sales
Analysis
Training
Project Management
Procurement
Operations Management
Marketing
Marketing Strategy
Selling
Public Relations
Customer Service
Strategic Planning
Leadership
Cross-functional Team Leadership
Customer Retention
Business Development
Forecasting
Data Analysis
Process Improvement
Vendor Management
New Business Development
Project Planning
Sustainability
Energy Management
Natural Gas
Customer Satisfaction
Salesforce.com
Renewable Energy
Energy Efficiency
Negotiation
Energy Conservation
Business Process Improvement
Change Management
Sales Management
Facilities Management
Microsoft Excel
Microsoft Office
Customer Relationship Management (CRM)
Customer Relationship Management Crm
Cross Functional Team Leadership
Customer Relationship Management
Michelle Irving Summary
Michelle Irving, based in Houston, TX, US, is currently a Senior Vice President of Customer Experience at Map My Customers. Michelle Irving brings experience from previous roles at Adwerx, ENGIE Impact and Ecova. Michelle Irving holds a Bachelor of Science (B.S.) @ University of North Texas. With a robust skill set that includes Leadership Development, Presales, Executive Leadership, Business Strategy, New Customer Acquisitions and more. Michelle Irving has 3 emails and 2 mobile phone numbers on RocketReach.
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