Michelle Grady Email & Phone Number
Director, Contact Center Technology @ Wyndham Worldwide
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Michelle Grady Location
- Westfield, IN, US
Michelle Grady Work
- 2012 -now Director, Contact Center Technology @ Wyndham Worldwide
- 2000 -2012 Manager @ Wyndham Worldwide
- 1996 -2000 Workforce Management @ Wyndham Worldwide
- 1995 -1996 Contact Center Agent @ Wyndham Worldwide
Michelle Grady Education
- Indiana University-Purdue University at Indianapolis 1993-1994
Michelle Grady Skills
- Problem Solving
- Business Process Improvement
- IT Service Management
- Communication
- System Administration
- Operational Excellence
- Project Management
- Request for Proposal (RFP)
- Oral Communication
- Contact Center Operations
- Interactive Voice Response (IVR)
- Contact Center Management
- Project Delivery
- Cxone
- Group Leadership
- Business Requirements
- Cisco UCCE
- Disaster Recovery
- Cisco Technologies
- Cisco Call Manager
- Microsoft Exchange
- VMware
- Troubleshooting
- Active Directory
- Hospitality
- Technical Support
- Workforce Management
- Call Centers
- Team Leadership
- Contact Centers
- IT Management
- Process Improvement
- Cisco Systems Products
- Business Analysis
- Leadership
- Customer Service
- Team Building
- Contact Center Technology
- UCCE
- IT Operations
- ACD
- Vendor Management
- ICM
- Cisco VoIP
- Information Technology
- Avaya Products
- Capacity Planning
- Capacity Management
- Budgeting
- Forecasting
- Marketing
- Training
- Public Speaking
- Microsoft Word
Michelle Grady Summary
- Michelle Grady, based in Westfield, IN, US, is currently a Director, Contact Center Technology at Wyndham Worldwide. Michelle Grady brings experience from previous roles at Wyndham Worldwide. Michelle Grady holds a 1993 - 1994 Indiana University-Purdue University at Indianapolis. With a robust skill set that includes Problem Solving, Business Process Improvement, IT Service Management, Communication, System Administration and more. Michelle Grady has 2 emails and 5 mobile phone numbers on RocketReach.
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