Senior Consultant, Customer Experience @ (January 2021 - March 2022)
Director of Customer Experience @ (April 2019 - January 2021)
Project-Based Consultant @ (August 2018 - October 2018)
Director of User Assistance and Customer Experience Advocate @ (July 2006 - March 2018)
Vice President of Customer Experience @ (January 2016 - January 2018)
Interim Marketing Communications Manager @ (October 2016 - January 2017)
Program Manager, Customer Experience @ (December 2010 - October 2016)
Senior Writer and Editor, Marketing and Product Development @ Carlin Financial Group (January 2005 - January 2006)
Writer and Editor I-Iii, Client Interface Applications @ (March 2000 - June 2005)
Michelle Despres Education
Southern Connecticut State University
MA ( English Composition, 4.0 GPA)
1999-2003
Manhattanville College
BA ( English, Philosophy)
1987-1991
Michelle Despres Skills
Technical Writing
Technical Communication
Software Documentation
Editing
User Experience
Analysis
User Assistance
Online Help
Content Management
Customer Experience
Manuals
Information Design
Syntax
Information Architecture
Writing
Technical Documentation
Doc-to-Help
Rhetorical Analysis
SnagIt
Instructional Design
ESL
Content Development
Composition
Pragmatics
Semantics
Process Development
Needs Analysis
Organizational Needs Analysis
Task Analysis
Performance Analysis
HTML
Project Management
Change Management
Doc to Help
Management
Leadership
Blogging
Marketing Communications
Customer Relationship Management Crm
Collaborative Problem Solving
Customer Experience Transformation
Customer Retention
Customer Satisfaction
Communication
Business Analysis
Team Management
Customer Service Management
Team Leadership
Strategic Planning
Strategic Content Development
Engaging People
Customer Experience Management
Content Strategy
Program Management
Marketing
Interpersonal Communication
Cross Functional Team Leadership
Organizational Culture
Training
Organizational Design
Problem Solving
Organizational Leadership
Engaging Content
Copy Editing
Copywriting
Content Delivery
Content Design
Customer Relationship Management
Michelle Despres Summary
Michelle Despres, based in Denver, CO, US, is currently a Manager, Customer Experience at Revgen Partners. Michelle Despres brings experience from previous roles at Revgen Partners, My Dealer Service, Tayganpoint Consulting Group and Cqg, Inc.. Michelle Despres holds a 1999 - 2003 MA in English Composition, 4.0 GPA @ Southern Connecticut State University. With a robust skill set that includes Technical Writing, Technical Communication, Software Documentation, Editing, User Experience and more. Michelle Despres has 1 emails and 1 mobile phone numbers on RocketReach.
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