IT Support Engineer @ (September 2015 - August 2018)
Service Delivery Coordinator @ (January 2015 - September 2015)
Technical Support Representative II @ Convergys (March 2008 - December 2014)
Service Desk Dispatcher @ (August 2006 - May 2007)
Credit Analyst @ (May 2005 - April 2006)
Michell Suyom Education
Eastern Visayas State University
Bachelor’s Degree (Electronics Engineering)
1999-2004
Michell Suyom Skills
Domain Name System (DNS)
Problem Solving
Sophos
Fortinet
Kaseya
Office 365 Administration
Hyper-V
Communication
Written Communication
Analytical Skills
System Configuration
Backup Solutions
ConnectWise Manage
Windows System Administration
Windows Server
Office 365
Print Management
Technical Support
Customer Satisfaction
Network Administration
Customer Experience
Customer Engagement
Service Desk
System Administration
Troubleshooting
Active Directory
Microsoft Exchange
Group Policy
Remote Desktop
Microsoft Office
Microsoft Dynamics CRM
VMware
Microsoft Azure
Customer Support
Customer Service
Phone Etiquette
Remote User Support
IT Hardware Support
Hardware Support
Application Support
Phone System Administration
SharePoint Administration
Ticketing Systems
Symantec Endpoint Protection
ConnectWise
LabTech
Remote Access
SonicWALL
Parallels
Cisco Meraki
Networking
Webroot
Michell Suyom Summary
Michell Suyom, is currently a Engineer, Managed Services at The Network Pro, An IT Solutions Company. Michell Suyom brings experience from previous roles at Geidi IT Services Inc., NCR Corporation, Convergys and Bayan Telecommunications. Michell Suyom holds a 1999 - 2004 Bachelor’s Degree in Electronics Engineering @ Eastern Visayas State University. With a robust skill set that includes Domain Name System (DNS), Problem Solving, Sophos, Fortinet, Kaseya and more. Michell Suyom has 2 emails on RocketReach.
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