Michele Stephenson Email & Phone Number
Head of Customer Support and Experience, AI and Automation @ Catalyst
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Michele Stephenson Location
- Cape Coral, FL, US
Michele Stephenson Work
- Head of Customer Support and Experience, AI and Automation @ (April 2026 - Present)
- Support Operations Manager - AI and Automation @ Topstep (August 2025 - March 2026)
- AI and Automation Specialist @ Topstep (August 2023 - August 2025)
- Trader Support Specialist @ Topstep (November 2022 - August 2023)
- Product Support Team Lead @ (February 2022 - November 2022)
- Support Team Lead @ (October 2020 - February 2022)
- Enterprise Support Analyst @ (June 2019 - June 2020)
- Customer Support Manager @ (June 2016 - August 2019)
Michele Stephenson Education
- Watchung Hills Regional High School
High School Diploma (General Studies)
2001-2005
Michele Stephenson Skills
- AI Agents
- AI Customer Experience
- AI Strategy
- Anthropic Claude
- Artificial Intelligence (AI)
- Automation
- Chatbot Design
- Chatbot Development
- Chatbot Responses
- Chatbot Testing
- Chatbots
- Claude Code
- Claude Cowork
- Claude Skills
- Content Marketing
- Content Strategy
- Conversation Design
- Conversational AI
- Copywriting
- Customer Experience
- Customer Experience Analysis
- Customer Experience Automation
- Customer Experience Design
- Customer Experience Management
- Customer Experience Transformation
- Customer Service Management
- Customer Success
- Customer Support
- Customer Support Operations
- Email Marketing
- Generative AI
- Generative AI for Customer Service
- Help Desk Implementation
- Help Desk Support
- Integrations Mangement
- Internal Communications
- KPI Reporting
- Knowledge Management
- Natural Language Processing (NLP)
- Operational Strategy
- Operations Management
- Platform Migration
- Project Management
- Recruiting
- Shopify
- Strategic Hiring
- Support Analysts
- Support Analytics
- Support Automation
- Support Documentation
- Support Management
- Team Leadership
- Technical Support
- Technical Writing
- User Experience (UX)
- Web Content Creation
- Web Content Writing
- Workflow Automation
- Workflow Design
- Workflow Management
- conversational ai
- human in the loop
- n8n
- SEO Copywriting
- Web Content
- Copy Editing
- Marketing Copy
- Writing
- Business Planning
- Business Strategy
- Bookkeeping
- Business Process Improvement
- Business Management
- Finance
- Proposal Writing
- Blogging
- SEO
- Editing
- Marketing
- Proofreading
- Content Management
- Advertising
- Social Media Marketing
- Sales
- Helping Clients Succeed
- Client Relations
- Customer Insight
- Customer Satisfaction
- Written Communication
- Product Development
- Executive Support
- Client Billing
- Creative Problem Solving
- Collaborative Problem Solving
- WordPress
- Educational Technology
- Learn New Software Quickly
- Interviewing
- Onboarding
- Customer Service
- Leadership
- Team Building
- Business Development
- Account Management
- Sales Management
- Customer Relationship Management
Michele Stephenson Summary
- Michele Stephenson, based in Cape Coral, FL, US, is currently a Head of Customer Support and Experience, AI and Automation at Catalyst. Michele Stephenson brings experience from previous roles at Topstep and Motion (YC W20). Michele Stephenson holds a 2001 - 2005 High School Diploma in General Studies @ Watchung Hills Regional High School. With a robust skill set that includes AI Agents, AI Customer Experience, AI Strategy, Anthropic Claude, Artificial Intelligence (AI) and more. Michele Stephenson has 4 emails and 6 mobile phone numbers on RocketReach.
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