Michele Griffin's Location
Florida, United States
Michele Griffin's Work
- Vice President Call Center Operations @ First Data Corporation
- Director Customer Service @ David's Bridal
- Director of Operations (Site Leader) @ Convergys
- Vice President Operations @ American Express
- Director Business Engineering and Operations @ American Express
Michele Griffin's Education
- Nova Southeastern University
Master of Business Administration (MBA)
- University of Florida
Bachelor of Science (B.S.) (Communications)
Michele Griffin's Skills
- 16+ years VP/Director Customer Service Operations leading large contact centers
- Led 1700+ employees in BPO and Fortune 500 company in domestic and international
- Responsible for handling 7.5M consumer interactions and P&L of $70M+ annually
- Change agent with demonstrated ability to create a high performance culture
- Instilling accountability for extraordinary customer service at all levels
- Strong reputation as leader of talent management/succession plans for all levels
- Process Improvement
- Leadership
- Program Management
- Call Centers
Michele Griffin's Summary
Michele Griffin, based in Florida, United States, is currently a Vice President Call Center Operations at First Data Corporation, bringing experience from previous roles at David's Bridal, Convergys and American Express. Michele Griffin holds a Master of Business Administration (MBA) @ Nova Southeastern University. With a robust skill set that includes 16+ years VP/Director Customer Service Operations leading large contact centers, Led 1700+ employees in BPO and Fortune 500 company in domestic and international, Responsible for handling 7.5M consumer interactions and P&L of $70M+ annually, Change agent with demonstrated ability to create a high performance culture, Instilling accountability for extraordinary customer service at all levels and more, Michele Griffin contributes valuable insights to the industry. Michele Griffin has 1 email on RocketReach.
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