Michele Douglas Email
Director Customer Experience @ Ocado Retail Ltd
5 free lookup(s). No credit card required.
If you need more lookups,
subscriptions start at $34 USD/month.
Michele Douglas Location
- Newcastle upon Tyne, GB
Michele Douglas Work
- Director Customer Experience @ (September 2026 - Present)
- Head of Capabilities @ (July 2024 - Present)
- Head of Service Improvement @ (May 2023 - July 2024)
- Head Of Customer Experience Delivery @ (November 2020 - May 2023)
- Customer Operations Assurance Manager @ (September 2018 - November 2020)
- Broadband Assurance Manager @ (March 2016 - August 2018)
- Customer Experience Leader @ (September 2013 - March 2016)
- Customer Journey Manager @ Teleperformance (April 2012 - September 2013)
- Operations Manager @ (May 2010 - August 2010)
- Advertising Manager @ Solutions 2 Business (March 2010 - May 2010)
- Team Leader @ (August 2009 - March 2010)
- Development Coach @ (October 2004 - August 2009)
Michele Douglas Education
- Queen's University Belfast
Bachelor of Science (BSc) (Management)
2001-2004
Michele Douglas Skills
- AI Strategy
- Analysis
- CX Transformation
- Call Centers
- Change Management
- Coaching
- Continuous Improvement
- Conversational AI
- Customer Experience
- Customer Journeys
- Customer Satisfaction
- Employee Engagement
- Employee Training
- Human Resources
- Knowledge Management
- Leadership
- Leadership Development
- Management
- Management Development
- Net Promoter Score
- Organizational Development
- Performance Management
- Quality Management
- Recruiting
- Resource Management
- Service Design
- Soft Skills
- Talent Management
- Team Building
- Team Leadership
- Team Management
- Training
- Training Delivery
- Voice of the Customer Analysis
- Sales
- Advertising
- Materials
- Project Management
Michele Douglas Summary
- Michele Douglas, based in Newcastle upon Tyne, GB, is currently a Director Customer Experience at Ocado Retail. Michele Douglas brings experience from previous roles at Sky. Michele Douglas holds a 2001 - 2004 Bachelor of Science (BSc) in Management @ Queen's University Belfast. With a robust skill set that includes AI Strategy, Analysis, CX Transformation, Call Centers, Change Management and more. Michele Douglas has 3 emails on RocketReach.
Looking for a different Michele Douglas?
Find contact details for 700 million professionals.
Top Ocado Retail Ltd Employees
Elizabeth Eastaugh
Chief Technology and Data Officer
Brentwood, GB
Gemma McIver
Head of General Merchandise for Ocado.com
Stevenage, GB
George Dean
Chief Commercial Officer
United Kingdom
Jonathan Wiseman
General Counsel and Chief People Officer
United Kingdom
Vimal Solanki
Head of Category - Ambient and Non-Food
England, United Kingdom
Mat Ankers
Chief Financial Officer
London, GB
Lucy Silver
Partnerships Lead
Ware, GB
Andrew Ryan
Head of Customer and Operations Insight
Hatfield, GB
Kieren Johnson
Head of Technology
Hatfield, GB
Kerry Barker
Head of Category - Fresh, Chilled and Frozen
London, England, GB
Akash Shah
Head of Non-Food Grocery
United Kingdom
Christina Mulvey
Head of Trade Operations
Hatfield, GB
Hannah Gibson
Chief Executive Officer
Hatfield, GB
G2 Crowd Trusted
300K+ Plugin Users
© 2026 RocketReach.co