Michele Douglas Email
Head of Capabilities @ Sky
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Michele Douglas Location
- Newcastle upon Tyne, GB
Michele Douglas Work
- 2024 -now Head of Capabilities @
- 2023 -2024 Head of Service Improvement @
- 2020 -2023 Head Of Customer Experience Delivery @
- 2018 -2020 Customer Operations Assurance Manager @
- 2016 -2018 Broadband Assurance Manager @
- 2013 -2016 Customer Experience Leader @
- 2012 -2013 Customer Journey Manager @ Teleperformance
- 2010 -2010 Operations Manager @
- 2010 -2010 Advertising Manager @ Solutions 2 Business
- 2009 -2010 Team Leader @
- 2004 -2009 Development Coach @
Michele Douglas Education
- Queen's University Belfast
Bachelor of Science (BSc) (Management)
2001-2004
Michele Douglas Skills
- Net Promoter Score
- Voice of the Customer Analysis
- Quality Management
- Customer Experience
- Customer Journeys
- Performance Management
- Training Delivery
- Call Centers
- Employee Engagement
- Talent Management
- Coaching
- Change Management
- Training
- Recruiting
- Employee Training
- Team Management
- Leadership Development
- Human Resources
- Organizational Development
- Management
- Team Leadership
- Soft Skills
- Management Development
- Customer Satisfaction
- Resource Management
- Leadership
- Analysis
- Team Building
- Sales
- Advertising
- Materials
- Project Management
Michele Douglas Summary
- Michele Douglas, based in Newcastle upon Tyne, GB, is currently a Head of Capabilities at Sky. Michele Douglas brings experience from previous roles at Sky. Michele Douglas holds a 2001 - 2004 Bachelor of Science (BSc) in Management @ Queen's University Belfast. With a robust skill set that includes Net Promoter Score, Voice of the Customer Analysis, Quality Management, Customer Experience, Customer Journeys and more. Michele Douglas has 4 emails on RocketReach.
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