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Michel Longpré Location
Montreal, QC, CA
Michel Longpré Work
Director of Operations, Customer Experience @ (June 2026 - Present)
Sr Manager Customer Experience @ (November 2018 - June 2026)
National Contact Centre Manager @ (September 2016 - October 2018)
Director Project management, Claims, Intact @ (July 2014 - July 2016)
Divisional Vice-President, Contact Centre Operations @ Sears Canada (December 2011 - July 2014)
Site Director - Contact Centre Services @ (July 2010 - April 2011)
Site Director - Montreal @ (September 2007 - October 2009)
Site Director - Ottawa @ (February 2005 - September 2007)
Director of Operations @ (October 2001 - February 2005)
Director Converged Customer Care @ (July 2000 - October 2001)
Manager CBM - Marketing @ (January 1999 - July 2000)
Trainer and Team Manager Customer Retention @ (December 1995 - December 1998)
Michel Longpré Education
Université du Québec à Montréal
Certificate
1993-1996
Michel Longpré Skills
Contact Centre
Call Center
Coaching
Telecommunications
Employee Relations
Workforce Management
Operation
Teamwork
Customer Experience
Customer Satisfaction
Customer Service
Customer Relations
Strategic Planning
Change Management
Process Improvement
Planning
Team Management
People Management
Avaya
Team Leadership
Sales Management
IVR
Vendor Management
Outsourcing
Employee Engagement
Project Planning
Contact Centers
Management
Leadership
Performance Management
CRM
Recruiting
Training
Call Centers
Analysis
Project Management
Direct Marketing
Negotiation
Cross-functional Team Leadership
Customer Retention
Operations Management
Strategy
Retail
Sales
Time Management
Integration
Team Building
Marketing
Account Management
Business Process Improvement
Social Media
Public Speaking
Operations
Microsoft Word
Cross Functional Team Leadership
House
Michel Longpré Summary
Michel Longpré, based in Montreal, QC, CA, is currently a Director of Operations, Customer Experience at HydroSolution. Michel Longpré brings experience from previous roles at Grainger Canada, Rolf C. Hagen Inc., Intact and Sears Canada. Michel Longpré holds a 1993 - 1996 Certificate @ Université du Québec à Montréal. With a robust skill set that includes Contact Centre, Call Center, Coaching, Telecommunications, Employee Relations and more. Michel Longpré has 2 emails and 1 mobile phone numbers on RocketReach.
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