Michel Longpré Email & Phone Number
Director of Operations, Customer Experience @ HydroSolution
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Michel Longpré Location
- Montreal, QC, CA
Michel Longpré Work
- 2026 -now Director of Operations, Customer Experience @
- 2018 -2026 Sr Manager Customer Experience @
- 2016 -2018 National Contact Centre Manager @
- 2014 -2016 Director Project management, Claims, Intact @
- 2011 -2014 Divisional Vice-President, Contact Centre Operations @ Sears Canada
- 2010 -2011 Site Director - Contact Centre Services @
- 2007 -2009 Site Director - Montreal @
- 2005 -2007 Site Director - Ottawa @
- 2001 -2005 Director of Operations @
- 2000 -2001 Director Converged Customer Care @
- 1999 -2000 Manager CBM - Marketing @
- 1995 -1998 Trainer and Team Manager Customer Retention @
Michel Longpré Education
- Université du Québec à Montréal
Certificate
1993-1996
Michel Longpré Skills
- Contact Centre
- Call Center
- Coaching
- Telecommunications
- Employee Relations
- Workforce Management
- Operation
- Teamwork
- Customer Experience
- Customer Satisfaction
- Customer Service
- Customer Relations
- Strategic Planning
- Change Management
- Process Improvement
- Planning
- Team Management
- People Management
- Avaya
- Team Leadership
- Sales Management
- IVR
- Vendor Management
- Outsourcing
- Employee Engagement
- Project Planning
- Contact Centers
- Management
- Leadership
- Performance Management
- CRM
- Recruiting
- Training
- Call Centers
- Analysis
- Project Management
- Direct Marketing
- Negotiation
- Cross-functional Team Leadership
- Customer Retention
- Operations Management
- Strategy
- Retail
- Sales
- Time Management
- Integration
- Team Building
- Marketing
- Account Management
- Business Process Improvement
- Social Media
- Public Speaking
- Operations
- Microsoft Word
- Cross Functional Team Leadership
- House
Michel Longpré Summary
- Michel Longpré, based in Montreal, QC, CA, is currently a Director of Operations, Customer Experience at HydroSolution. Michel Longpré brings experience from previous roles at Grainger Canada, Rolf C. Hagen Inc., Intact and Sears Canada. Michel Longpré holds a 1993 - 1996 Certificate @ Université du Québec à Montréal. With a robust skill set that includes Contact Centre, Call Center, Coaching, Telecommunications, Employee Relations and more. Michel Longpré has 2 emails and 1 mobile phone numbers on RocketReach.
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