2005 -2009 Senior Operations Manager @ Rogers Communications Inc.
2001 -2005 Quality Assurance Team Manager @ Rogers
1999 -2001 Team Manager @
1997 -1999 Team Supervisor @ Sprint
Michel Dubuc Education
Herzing Institute
College (Computer Programming)
1994-1996
orea
Michel Dubuc Skills
Call Center
Team Leadership
Operations Management
Process Improvement
Change Management
Customer Experience
Telecommunications
Customer Service
Customer Satisfaction
Coaching
Customer Relations
Problem Solving
Business Process Improvement
Team Building
Troubleshooting
Team Management
Mentoring
Business Analysis
People Management
Budgeting
Performance Management
Planning
Forecasting
Continuous Improvement
Employee Engagement
Product Management
Employee Relations
Quality Assurance
Cost Reduction
Documentation
Call Centers
Management
Leadership
Software Documentation
Training
Six Sigma
Strategic Planning
Cross-functional Team Leadership
Vendor Management
Project Planning
Sales Management
Human Resources
Outsourcing
Business Process
Sales
Inventory Management
Networking
Contact Centers
CRM
Technical Support
Telecom
Microsoft Excel
Marketing
Cross Functional Team Leadership
Michel Dubuc Summary
Michel Dubuc, based in Toronto, ON, CA, is currently a SVP - Field Operations and Logistics at Beanfield. Michel Dubuc brings experience from previous roles at Beanfield Metroconnect, Primus Telecommunications Canada Inc. and Wind. Michel Dubuc holds a 1994 - 1996 College in Computer Programming @ Herzing Institute. With a robust skill set that includes Call Center, Team Leadership, Operations Management, Process Improvement, Change Management and more. Michel Dubuc has 1 emails and 1 mobile phone numbers on RocketReach.
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