Michaela Simpson Email & Phone Number
Head of Continuous Improvement, Quality and Training (CS) @ InPost UK
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Michaela Simpson Location
- Culcheth, GB
Michaela Simpson Work
- Head of Continuous Improvement, Quality and Training (CS) @ (January 2026 - Present)
- Customer Experience Director @ (January 2015 - March 2026)
- Lean Six Sigma Black Belt @ (September 2013 - December 2014)
- Head of Customer Experience @ (October 2011 - August 2013)
- Service Improvement Business Partner @ (April 2011 - September 2011)
- Customer Experience Manager and Six Sigma Black Belt @ (July 2008 - April 2011)
- Six Sigma Black Belt @ (March 2002 - June 2008)
- Team Manager @ (September 1993 - June 2001)
Michaela Simpson Education
- University of Derby
Master of Science - MS (Senior Leadership)
2020-2023 - St. Martin's College
BA Hons (English)
1988-1991
Michaela Simpson Skills
- Customer Experience
- Business Process Improvement
- Process Improvement
- Six Sigma
- Management
- Operations Management
- Change Management
- Stakeholder Management
- Performance Management
- Business Transformation
- Team Management
- Customer Retention
- CRM
- Data Analysis
- Coaching
- Recruiting
- Training
- Contract Negotiation
- Strategy
- Business Development
- Outsourcing
- Project Management
- Retail
- Business Process
- Call Centers
- Service Delivery
- Negotiation
- Supply Chain
- Project Planning
- Strategic Planning
- Contract Management
- Procurement
- Project Delivery
- Forecasting
- Program Management
- Cross-functional Team Leadership
- Business Analysis
- Customer Satisfaction
- Team Leadership
- Customer Service
- Account Management
- Contact Centers
- Business Strategy
- Leadership
- Business Planning
- Supply Chain Management
- Team Building
- Culture Change
- B2B
- Vendor Management
- Cross Functional Team Leadership
- Cross Functional Team
- Troubleshooting
Michaela Simpson Summary
- Michaela Simpson, based in Culcheth, GB, is currently a Head of Continuous Improvement, Quality and Training (CS) at InPost UK. Michaela Simpson brings experience from previous roles at Yodel (Yodel Delivery Network Ltd), NorthgateArinso, Hewden and Yodel / Home Delivery Network. Michaela Simpson holds a 2020 - 2023 Master of Science - MS in Senior Leadership @ University of Derby. With a robust skill set that includes Customer Experience, Business Process Improvement, Process Improvement, Six Sigma, Management and more. Michaela Simpson has 3 emails and 2 mobile phone numbers on RocketReach.
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