Michaela Marcham Email & Phone Number
ROC Capital – Multiple start-ups Business @ ROC CAPITAL LIMITED
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Michaela Marcham Location
- Billesdon, GB
Michaela Marcham Work
- 2024 -now ROC Capital – Multiple start-ups Business @
- 2023 -now Chief Operating Officer @
- 2023 -now Chief Operating Officer @
- 2019 -2024 Digital Strategy, Product and Project Management World News Network @
- 2019 -2020 World News Inc – Curtains.com and CommercialCurtains.com – Start up Consultant @
- 2017 -2018 Head Of Customer Support and Performance Management @
- 2016 -2017 Director @
- 2013 -2016 Commercial and Client Director @ Greenworld Innovations
- 2013 -2016 Commercial Director @ Greenworld Innovations
- 2012 -2013 Customer Service Manager @ Blinds2go
- 2008 -2012 Head of Customer Service @
- 2003 -2008 Head of Learner Services @
- 2000 -2003 Administration Manager (Call Centre) @ National Car Rental
Michaela Marcham Education
- WestKent Colleage
BTEC Diploma (Caring services)
1986-1988 - Rochester Grammar School for Girls
Michaela Marcham Skills
- Contact Centre Transformation
- Contact Center Management
- Customer Satisfaction
- Customer Insight
- Customer Experience
- Customer Service
- Strategic Planning
- media and communications
- Website Development
- Project Coordination
- Project Delivery
- Business Process Improvement
- Culture Change
- Training Delivery
- NLP
- Brand Implementation
- brand enhancement
- Strategy design (Customer )
- Operations Management
- Change Management
- Right First Time
- Internal Communications
- People-oriented
- People Development
- People Skills
- Business Transformation
- Strategy
- Performance Management
- Team Leadership
- Leadership Development
- Training
- CRM
- Employee Engagement
- Call Centers
- Contact Centers
- Performance Improvement
- Stakeholder Management
- Coaching
- Management
- Public Sector
- Complaint Management
- Brand Management
- Customer Engagement
- Stakeholder Engagement
- Project Management
- Service Delivery
- Process Improvement
- Social Housing
- Call Center Development
- Outsourcing
- People Oriented
- Public Speaking
- Strategy Design Customer
- PowerPoint
- Strategy Design
Michaela Marcham Summary
- Michaela Marcham, based in Billesdon, GB, is currently a ROC Capital – Multiple start-ups Business at ROC CAPITAL LIMITED. Michaela Marcham brings experience from previous roles at Uncommon Heroes, Influencer Labs Pte Ltd and World News Network. Michaela Marcham holds a 1986 - 1988 BTEC Diploma in Caring services @ WestKent Colleage. With a robust skill set that includes Contact Centre Transformation, Contact Center Management, Customer Satisfaction, Customer Insight, Customer Experience and more. Michaela Marcham has 1 emails on RocketReach.
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