Michael Wyers Email & Phone Number
Vice President, Head of Loan Servicing @ LendKey Technologies, Inc.
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Michael Wyers Location
- Springboro, OH, US
Michael Wyers Work
- Vice President, Head of Loan Servicing @ (August 2023 - Present)
- Vice President, Loan Servicing Operations @ CNG Holdings, Inc (February 2020 - June 2023)
- Director of Collections @ (October 2019 - February 2020)
- Vice President - Member Services Contact Centers @ Wyndham Destinations (January 2019 - September 2019)
- Vice President - Consumer Default Services @ (February 2016 - January 2019)
- Senior Manager, Vendor Management @ (December 2014 - February 2016)
- Senior Manager, Servicing and Contact Center @ (August 2005 - November 2014)
- Assistant Vice President @ (May 2000 - August 2005)
Michael Wyers Education
- The University of Akron
Bachelor of Science - BS (Biology)
- University of Phoenix
Bachelor of Science - BS (Finance)
Michael Wyers Skills
- Annual Budgeting
- Business Continuity
- Business Planning
- Business Process Improvement
- Business Process Outsourcing (BPO)
- Business Rules
- CSAT
- Call Center Development
- Call Centers
- Cash Collection
- Client Relations
- Consumer Debt
- Contact Center Management
- Contact Center Transformation
- Contact Center as a Service (CCaaS)
- Continuous Improvement
- Contract Negotiation
- Cross-functional Team Leadership
- Customer Engagement
- Customer Experience
- Customer Relationship Management (CRM)
- Customer Service
- Debt Collection
- Digital Transformation
- Escalation Process
- Executive Management
- Executive Reporting
- Executive Team
- Financial Metrics
- Financial Operations
- Financial Performance
- Financial Services
- Key Performance Indicators
- Leadership
- Leading transformational change
- Operational Control
- Operational Efficiency
- Operations Management
- Operations Processes
- Outsourcing
- P&L Management
- Performance Management
- Process Improvement
- Product Management
- Project Management
- Quality Assurance
- Regulatory Compliance
- Return on Investment
- SWOT analysis
- Service Delivery
- Service Operations
- Service-Level Agreements (SLA)
- Six Sigma Black Belt
- Staffing Models
- Strategic Initiatives
- Strategic Planning
- Strategic Services
- Technology Solutions
- Vendor Management
- Workforce Management
Michael Wyers Summary
- Michael Wyers, based in Springboro, OH, US, is currently a Vice President, Head of Loan Servicing at LendKey Technologies, Inc.. Michael Wyers brings experience from previous roles at CNG Holdings, Inc, Wright-Patt Credit Union, Wyndham Destinations and U.S. Bank. Michael Wyers holds a Bachelor of Science - BS in Biology @ The University of Akron. With a robust skill set that includes Annual Budgeting, Business Continuity, Business Planning, Business Process Improvement, Business Process Outsourcing (BPO) and more. Michael Wyers has 1 emails and 1 mobile phone numbers on RocketReach.
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