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Michael Wolfe Location
Fort Wayne, IN, US
Michael Wolfe Work
Delivery Logistics and Material Oversight @ (September 2023 - Present)
Sr. Director of Service Operations @ (November 2019 - June 2021)
Director of Service Operations @ (July 2016 - November 2019)
Sr. Customer Service Manager @ (January 2013 - July 2016)
Customer Service Manager @ (May 2007 - January 2013)
Project Manager @ (December 2006 - May 2007)
Plan Sponsor Liaison @ (March 2004 - December 2006)
Multi-Functional Team Lead @ (March 1998 - March 2004)
Business Information Specialist @ (June 1994 - March 1998)
Customer Service Representative @ (January 1994 - June 1994)
Claims Examiner @ (June 1993 - January 1994)
Michael Wolfe Education
Illinois State University
Bachelor of Science (B.S.) (Finance & Organizational Behavior)
1987-1992
Michael Wolfe Skills
Analytical Skills
Budget Forecasts
Budget Process
Business Process Improvement
Call Center Development
Call Centers
Change Management
Claims Management
Contact Center Management
Contact Centers
Critical Thinking
Customer Engagement
Customer Experience
Customer Retention
Customer Satisfaction
Customer Service
Customer Service Management
Customer Service Operations
Customer-Focused Service
Employee Engagement
Health Insurance
Hiring Employees
Insurance
Leadership
Leadership Development
Management
Microsoft Office
Operational Efficiency
Operations Management
Organization Skills
Organizational Leadership
Presentation Skills
Presentations
Problem Solving
Process Improvement
Quality Assurance
Quality Management
Root Cause Analysis
Service Delivery
Service Operations
Strategic Planning
Team Building
Team Leadership
Team Management
Team Motivation
Vendor Management
Vendor Partnerships
Vendor Relations
Voice of the Customer
World Class Customer Service
Michael Wolfe Summary
Michael Wolfe, based in Fort Wayne, IN, US, is currently a Delivery Logistics and Material Oversight at Flare Precision LLC. Michael Wolfe brings experience from previous roles at PayFlex® and Aetna. Michael Wolfe holds a 1987 - 1992 Bachelor of Science (B.S.) in Finance & Organizational Behavior @ Illinois State University. With a robust skill set that includes Analytical Skills, Budget Forecasts, Budget Process, Business Process Improvement, Call Center Development and more. Michael Wolfe has 1 emails and 2 mobile phone numbers on RocketReach.
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