2021 -2023 Director Customer Care and Technical Support @
2019 -2021 Sr. Manager Global Support and Contact Center Technology @
2018 -2019 Senior Customer Support Manager @
2018 -2018 Director Customer Support @ LeaseAccelerator
2015 -2017 Head of Customer Success @
2011 -2015 Senior Product Support Manager @
2007 -2010 Deputy Director Global Customer Support and Technical Support @
2007 -2007 Technical Support Manager Wall Street Journal Online @
1999 -2007 Director Global Technical Support Factiva @
1998 -1999 Technical Support Specialist @
1995 -1998 Customer Service Specialist @
Michael Wishnick Education
Rowan University
B.A. (Sociology)
1990-1993
Michael Wishnick Skills
Call Center
Hiring
Customer Experience
Salesforce.com
Customer Satisfaction
SaaS
Customer Retention
Sales Support
Team Management
Team Leadership
CRM
Recruiting
Leadership
Account Management
Management
Call Centers
Business Analysis
Project Management
Sales Operations
Product Management
Cross-functional Team Leadership
Troubleshooting
Team Building
Training
Technical Support
Networking
Customer Service
Pre-sales
Management Consulting
Sales
Vendor Management
Process Improvement
Consulting
Enterprise Software
Strategy
Access
Employee Training
Business Process Improvement
Customer Relationship Management (CRM)
Software as a Service (SaaS)
Microsoft Access
Customer Relationship Management Crm
Print Sales
Software As A Service Saas
Photography
Microsoft Word
Cross Functional Team Leadership
Editing
Pre Sales
Multimedia
Strategic Planning
Business Development
Business Strategy
Customer Relationship Management
Software as a Service
Michael Wishnick Summary
Michael Wishnick, based in Jackson, NJ, US, is currently a Central Station Manager at Zeus Fire and Security. Michael Wishnick brings experience from previous roles at Integra LifeSciences, Deep Sentinel, WW (formerly Weight Watchers) and Winsor Consult Group. Michael Wishnick holds a 1990 - 1993 B.A. in Sociology @ Rowan University. With a robust skill set that includes Call Center, Hiring, Customer Experience, Salesforce.com, Customer Satisfaction and more. Michael Wishnick has 4 emails and 2 mobile phone numbers on RocketReach.
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