Michael Wireko Email & Phone Number
Vice President Customer Operations @ Oncourse Home Solutions
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Michael Wireko Location
- United States
Michael Wireko Work
- Vice President Customer Operations @ (April 2025 - Present)
- Vice President Customer Care @ (February 2023 - February 2025)
- Sr. Director, Care @ (August 2021 - February 2023)
- Director, Care Support @ (October 2019 - August 2021)
- Sr. Manager, Finance and Analytics @ (February 2019 - October 2019)
- Manager, Finance and Analytics @ (August 2017 - February 2019)
- Manager, Workforce Reporting and Analytics @ (February 2016 - August 2017)
- Operations Analyst @ (June 2014 - February 2016)
- Project Manager @ (December 2013 - June 2014)
- Sr. Associate - Operations Leadership Program @ (June 2013 - December 2013)
- Associate - Operations Leadership Program @ (July 2011 - June 2013)
Michael Wireko Education
- The Ohio State University
Bachelor of Science (BS) (Marketing)
Michael Wireko Skills
- Analysis
- Analytical Skills
- Analytics
- Artificial Intelligence (AI)
- Automation
- Bottom Line Results
- Budgeting
- Budgeting & Forecasting
- Business Analysis
- Business Insights
- Business Process Improvement
- Business Process Outsourcing (BPO)
- Call Center Development
- Chatbots
- Collaborative Problem Solving
- Competitive Analysis
- Contact Centers
- Continuous Improvement
- Cost Reduction
- Cross-functional Team Leadership
- Customer Experience
- Customer Relationship Management (CRM)
- Customer Retention
- Customer Satisfaction
- Customer Self Service
- Customer Service
- Customer Success
- Data Analysis
- Event Planning
- Executive Management
- Finance
- Financial Analysis
- Financial Modeling
- Financial Planning
- Google Workspace
- Key Performance Indicators
- Leadership
- Management
- Marketing Strategy
- Microsoft Excel
- Microsoft Office
- Operational Efficiency
- Operational Excellence
- Operations
- Operations Management
- Organizational Leadership
- P&L Management
- PowerPoint
- Priority Management
- Priority Setting
- Problem Solving
- Process Improvement
- Product Road Mapping
- Project Coordination
- Project Management
- Quality Assurance
- Revenue Generation
- SAS
- SQL
- Sentiment Analysis
- Speech Analytics
- Strategy
- Team Leadership
- Teamwork
- Telephony
- Teradata
- Waste Reduction
- Zendesk
- leader
Michael Wireko Summary
- Michael Wireko, based in United States, is currently a Vice President Customer Operations at Oncourse Home Solutions. Michael Wireko brings experience from previous roles at Grubhub. Michael Wireko holds a Bachelor of Science (BS) in Marketing @ The Ohio State University. With a robust skill set that includes Analysis, Analytical Skills, Analytics, Artificial Intelligence (AI), Automation and more. Michael Wireko has 2 emails and 1 mobile phone numbers on RocketReach.
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