Michael Windsor Email & Phone Number

Owner | The Grout Medic of Asheville @ The Grout Medic

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Michael Windsor Location

Asheville, NC, US

Michael Windsor Work

Owner | The Grout Medic of Asheville @ (August 2026 - Present)
Executive Consultant @ (February 2026 - May 2026)
💼 VP of Customer Operations (Consulting) @ (September 2025 - December 2025)
Customer Experience and Success Executive | Independent Consultant @ Freelance (May 2025 - September 2025)
VP, Customer Experience and Success (promotion) @ (December 2023 - May 2025)
Vice President of Customer Success @ (February 2022 - December 2023)
Director of Customer Success @ (April 2021 - February 2022)
Senior Director, Global Customer Experience @ (December 2019 - April 2021)
Global Director, Technical Account Management and Customer Success @ (December 2017 - December 2019)
Global Enterprise Support Manager @ (October 2017 - November 2017)
Americas Technical Support Manager @ (February 2016 - October 2017)
Director of Customer Support, Jibe (Acquired by iCIMS) @ (March 2014 - February 2016)
Vice President of Global Client Support Services @ (March 2012 - January 2014)
Director of Global Client Support Services @ (October 2010 - March 2012)
Technical Account Manager @ (May 2010 - October 2010)

Michael Windsor Education

Georgia Southern University
B.S (Business Administration; Marketing & Sales)

Michael Windsor Skills

Strategy
Management
HRIS
Performance Management
Personnel Management
Technical Recruiting
Customer Relations
Talent Management
Account Management
Human Resources
CRM
Talent Acquisition
Customer Service
OFCCP
Program Management
Recruiting
Training
Applicant Tracking Systems
Onboarding
Hiring
Award-Winning Service
BI & Analytics
Budgets
CSAT Optimization
CX Org Design & Scale
CX Strategy
Call Centers
Change Management
Churn Reduction
Coaching & Mentoring
Cold Calling
College Recruiting
Cross-Functional CX Ops
Cross-Functional Leadership
Cross-functional Team Leadership
Customer Escalation Management
Customer Experience
Customer Experience Strategy
Customer Health Scoring
Customer Lifecycle Strategy & Execution
Customer Operations Leadership
Customer Retention
Customer Satisfaction (CSAT)
Customer Success
Customer Success
Customer Support
Digital Transformation & AI-Enhanced Support
Employee Benefits
Employee Engagement
Enterprise Escalations
Enterprise Support Leadership
Enterprise TAM
Escalation Management
Escalation Reduction
Executive Management
GTM Alignment
Global Coverage Models
Global Leadership
Global Support Leadership
Global Support Operations
Hardware Support
Implementation Support
Integration
Internet Recruiting
Interviews
KPI Frameworks
Knowledge Base Design
Leadership
Leadership Development
Organizational Development
P&L Oversight
Process Design
Professional Services
Project Management
Revenue Expansion
Revenue Recognition
Revenue-Centric Customer Success
SLA & KPI Execution
SaaS
SaaS Support Strategy
Sales
Sales Management
Sales Operations
Salesforce Knowledgebase
Salesforce Service Cloud
Salesforce.com
Sourcing
Strategic Account Support
Strategic Customer Care
Support Operations
TAM
TAM Strategy
Team Building
Team Management
Team Performance Optimization
Technical Support
Technical Support Strategy
Temporary Placement
Tiered Support Models
Vendor Management
Voice of the Customer
Workforce Planning
Employee Relations
Consulting
Public Speaking
Business Development
New Business Development
Capacity Planning
Pools
Screening
Chemical
Core Business
Infrastructure
Vendors
Cost
Fee
Plastics
Fortune 500
Assessment Tools
Mortgage Banking
Mentoring
Store Management
Finance
Competitive Analysis
Merchandising
Franchising
Executive Positions
Machinery
Business Administration
Engineered Products
Monster
Tracking Systems
Tampa
Vice Presidents
Assessment
Commercial Sales
Search
Diversity Management
Design
Revenue
Coaching
Human Capital
Route
General Electric
Metrics
Mexico
Committees
Home Depot
SHRM
Quicken
Results Oriented
Continuum
Attract
Georgia
Lender
Searches
Entry
System
Telecommunications
Business Services
Atlanta
Publishing
Tests
Reports
Webhire
Loss Prevention
Branding
Fortune 100
Strategies
Budgeting
Testing
Puerto Rico
People Click
Corporate Governance
Streamline
Trains and Add Rails
Research
Line Management
MSI
Reporting
Target Marketing
Loans
Guides
Hardware
Executive Search
Realignment
Information Technology
Wireline
Closets
Retail
Spectrum
Business Expansion
Recruitment Training
Donovan
Communication
Advertising
Cost Savings
Operations
Major Accomplishments
Marketing
Checks
High Energy
Executive Leadership
Executive Team
Project Planning
Rollout
Contractual Agreements
HR Management
Training Programs
Seat
Compensation
Covering
Presentations
Midwest
Country
Responsibility
Internal Audit
Targeted Advertising
Fortune
Phoenix
Competency Based Interviewing
Banking
International
Buildings
Presenter
Google Groups
Magazines
Trade Shows
Structured Finance
Start Ups
Administering
Mortgage Lending
Internal Customers
Credentials
Software
Charter
Margin Improvement
Sales Recruitment
Profiles
Aptitude
Personality Assessment
Stocks
Canada
Viability
Manufacturing
Compensation Planning
Manpower
Contingency
Retained Search
Research Projects
Industrial Products
Consumer

Michael Windsor Summary

Michael Windsor, based in Asheville, NC, US, is currently a Owner | The Grout Medic of Asheville at The Grout Medic. Michael Windsor brings experience from previous roles at Associated Materials Innovations, Freelance and TrueLook Construction Cameras. Michael Windsor holds a B.S in Business Administration; Marketing & Sales @ Georgia Southern University. With a robust skill set that includes Strategy, Management, HRIS, Performance Management, Personnel Management and more. Michael Windsor has 2 emails and 3 mobile phone numbers on RocketReach.

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