2025 -2025 Global WFM Manager. Finance and Strategy @
2015 -2017 WFM Real-Time, Global Manager @
2013 -2015 Work Force Management Analyst @
2010 -2012 Guinness Storehouse Duty Manager @
2007 -2010 Regional Manager, Southeast Ireland @
2003 -2007 Event Manager @ Polson Pier (the Docks) Entertainment Complex
Michael Wilding Education
University of Portsmouth
Bachelor of Science (BS) (Leisure Resource Management)
1997-2001
st benedicts upper 1992-1997
Michael Wilding Skills
BPO
Workforce Management
Contact Centers
Transition Management
Call Centers
Facilities Management
Human Resources
Training
Account Management
Financial Reporting
Staff Development
Staff Management
Interviews
Disciplinary Hearings
Retail Sales
Retail Category Management
Food & Beverage
Bar Management
Restaurant Management
Corporate Events
Performance Management
Customer Satisfaction
Operations Management
Customer Retention
Customer Experience
Employee Training
Management
Customer Service
Team Management
Team Leadership
Telecommunications
Recruiting
Outsourcing
Food and Beverage
Michael Wilding Summary
Michael Wilding, based in Heemstede, NH, NL, is currently a Manager, CS Workforce Management, EMEA at Netflix. Michael Wilding brings experience from previous roles at Booking.com, HCL Technologies and Diageo. Michael Wilding holds a 1997 - 2001 Bachelor of Science (BS) in Leisure Resource Management @ University of Portsmouth. With a robust skill set that includes BPO, Workforce Management, Contact Centers, Transition Management, Call Centers and more. Michael Wilding has 2 emails on RocketReach.
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