Michael Wilding Email
Manager, CS Workforce Management (EMEA) @ Netflix
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Michael Wilding Location
- Heemstede, NH, NL
Michael Wilding Work
- Manager, CS Workforce Management (EMEA) @ (November 2025 - Present)
- Global WFM Manager. Finance and Strategy @ (October 2017 - October 2025)
- WFM Real-Time, Global Manager @ (May 2015 - October 2017)
- Work Force Management Analyst @ (April 2013 - May 2015)
- Guinness Storehouse Duty Manager @ (August 2010 - December 2012)
- Regional Manager, Southeast Ireland @ (September 2007 - March 2010)
- Event Manager @ Polson Pier (the Docks) Entertainment Complex (March 2003 - September 2007)
Michael Wilding Education
- University of Portsmouth
Bachelor of Science (BS) (Leisure Resource Management)
1997-2001 - st benedicts upper 1992-1997
Michael Wilding Skills
- Account Management
- Analytical Skills
- Attention to Detail
- BPO
- BPO Governance
- Bar Management
- Budgeting
- Business Insights
- Call Centers
- Conflict Resolution
- Contact Centers
- Contract Negotiation
- Corporate Events
- Creative Problem Solving
- Cross-functional Team Leadership
- Customer Experience
- Customer Retention
- Customer Satisfaction
- Customer Service
- Data Analytics
- Data-driven Decision Making
- Disciplinary Hearings
- Employee Training
- Facilities Management
- Financial Reporting
- Financial Strategy & OpEx Optimization
- Food & Beverage
- Global Cross-Functional Team Leadership
- Headcount Budgeting
- Human Resources
- Interviews
- Long-Term Forecasting
- Management
- Marketing Materials
- Multitasking
- Negotiation
- New Business Development
- Operations Analytics
- Operations Management
- Organization Skills
- Outsourcing
- Performance Management
- Persuasion
- Problem Solving
- Process Improvement
- Recruiting
- Relationship Building
- Restaurant Management
- Retail Category Management
- Retail Sales
- Service Orientation (Social)
- Staff Development
- Staff Management
- Stakeholder Engagement
- Strategic Partnerships
- Strategic Planning
- Strategic Relationships
- Team Leadership
- Team Management
- Telecommunications
- Training
- Transition Management
- Work Process Development
- Workforce Management
- eWFM
- Food and Beverage
Michael Wilding Summary
- Michael Wilding, based in Heemstede, NH, NL, is currently a Manager, CS Workforce Management (EMEA) at Netflix. Michael Wilding brings experience from previous roles at Booking.com, HCL Technologies and Diageo. Michael Wilding holds a 1997 - 2001 Bachelor of Science (BS) in Leisure Resource Management @ University of Portsmouth. With a robust skill set that includes Account Management, Analytical Skills, Attention to Detail, BPO, BPO Governance and more. Michael Wilding has 2 emails on RocketReach.
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