Michael Wheaton Email & Phone Number
Director Customer Experience @ Capital Insurance Group
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Michael Wheaton Location
- Folsom, CA, US
Michael Wheaton Work
- Director Customer Experience @ (May 2026 - Present)
- Senior CX Strategist @ (November 2025 - April 2026)
- Director, Member Experience and Service Design @ (August 2022 - August 2025)
- Senior Experience Innovation Leader @ (August 2021 - August 2022)
- Director, Customer Experience @ (November 2020 - June 2021)
- Senior Manager, Member Experience Design and Insights @ (April 2016 - November 2020)
- Chicago Chapter Board of Directors (Volunteer) @ (January 2015 - January 2020)
- Customer Experience and Contact Center Consultant @ (December 2013 - April 2016)
- Voice of the Customer (VoC) Program Manager @ (February 2012 - April 2016)
- Mathematics Teacher @ (August 2008 - June 2013)
- Customer Experience Team Lead @ (April 2007 - February 2012)
Michael Wheaton Education
- Saint Joseph's College
Bachelor's degree (Mathematics)
- Stony Brook University
Associate of Arts and Sciences (AAS) (Mathematics and Statistics)
Michael Wheaton Skills
- Quality Assurance
- Quality Management
- Supervisory Experience
- Sales Operations
- Analytics
- Small Business
- Customer Service
- Compliance
- Consulting
- Derivatives
- E-Learning
- Internal Communications
- Internal Audit
- K-12
- Knowledge Management
- Key Performance Indicators
- Keynote
- Lead Generation
- Project Management
- Contract Negotiation
- Organization
- Onboarding
- Strategic Planning
- Risk Assessment
- Strategic Partnerships
- Business Process Improvement
- Vendor Management
- Business Development
- Cross-functional Team Leadership
- Process Improvement
- Leadership
Michael Wheaton Summary
- Michael Wheaton, based in Folsom, CA, US, is currently a Director Customer Experience at Capital Insurance Group. Michael Wheaton brings experience from previous roles at Perficient, Golden 1 Credit Union, One Medical and ICW Group. Michael Wheaton holds a Bachelor's degree in Mathematics @ Saint Joseph's College. With a robust skill set that includes Quality Assurance, Quality Management, Supervisory Experience, Sales Operations, Analytics and more. Michael Wheaton has 2 emails and 2 mobile phone numbers on RocketReach.
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