Technical Account Manager @ Smartsheet (March 2019 - September 2020)
Tier 2 Lead Technical Support Specialist @ Smartsheet (May 2018 - March 2019)
Senior Technical Support Specialist @ Smartsheet (May 2017 - May 2018)
Technical Software Support Engineer @ (April 2015 - April 2017)
Program Concierge and Data Support @ (October 2014 - April 2015)
Technical Support Engineer @ Mercent Corporation (August 2013 - September 2014)
Michael Weiland Education
Central Washington University
Bachelor of Science (BS) (Information Technology & Administrative Management)
2013
Michael Weiland Skills
API
Account Management
Business Goal Alignment
Business Growth
Business Outcomes
Business Profitability
Business Sustainability
Business Transformation
Channel Account Management
Continuous Improvement
Control Center
Cross-functional Communication
Customer Engagement
Customer Priorities
Customer Retention
Customer Satisfaction
Customer Service
Customer Success
Customer Support
Data Entry
Data Mesh
Documentation
Ecommerce
Executive Relationships
Hiring Process
IT Maturity
Innovation
Interpersonal Skills
Investment Value
JSON
Market Forces
Mentoring
Microsoft SQL Server
New Business Opportunities
Onboarding Systems
Online Marketplace
OpenSearch Log Analytics
Operational Dashboards
Problem Solving
Process Optimization
Project Management
Quality Assurance
Relationship Building
Resource Management
SLA Frameworks
SQL
Salesforce
Scalability
Service Delivery
Smartsheet
Software as a Service (SaaS)
Stakeholder Relations
Strategic Thinking
Support Lifecycle
Team Building
Team Efficiency
Team Leadership
Team Management
Teamwork
Tech Industry
Technical Support
Training
Troubleshooting
Workflow Optimization
XML
Michael Weiland Summary
Michael Weiland, based in Kirkland, WA, US, is currently a Senior Manager, Technical Account Management at Smartsheet. Michael Weiland brings experience from previous roles at Smartsheet. Michael Weiland holds a Bachelor of Science (BS) in Information Technology & Administrative Management @ Central Washington University. With a robust skill set that includes API, Account Management, Business Goal Alignment, Business Growth, Business Outcomes and more. Michael Weiland has 3 emails and 3 mobile phone numbers on RocketReach.
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