2016 -2019 Associate Pastor @ Gethsemane Baptist Church
2014 -2016 Operations Manager @
2014 -2014 Manager of Global Call Center Operations @
2010 -2014 Senior Call Center Manager and Site Director @
2008 -2010 Call Center Manager @
2007 -2008 Business Development Supervisor @
2002 -2006 Customer Retention Supervisor @
Michael Weed Education
University of Phoenix
Bachelor of Science (BS) (Business Administration and Management, General)
2009-2011
Boise State University
Bachelor of Science (BS) Management (English, Literature emphasis)
1999-2006
Michael Weed Skills
Call Center
Customer Service
Team Building
Customer Retention
Coaching
Customer Experience
Customer Satisfaction
Public Speaking
Training
Multi-Cultural Team Leadership
Leadership
Team Leadership
Call Centers
Sales Operations
Strategic Planning
Project Management
Teamwork
Sales
Time Management
Leadership Development
Management
Performance Management
Process Improvement
Business Development
Operations Management
Account Management
Sales Management
Recruiting
CRM
Marketing
Budgets
Employee Training
Forecasting
Employee Relations
Strategy
Hiring
Social Networking
Vendor Management
Direct Sales
Team Management
Call Center Administration
Outlook
Wellness
Operations
Multi Cultural Team Leadership
Michael Weed Summary
Michael Weed, based in Atlanta, GA, US, is currently a Sr Director of Operations, NetClaim at Gallagher Bassett. Michael Weed brings experience from previous roles at NAVEX, NAVEX Global and Gethsemane Baptist Church. Michael Weed holds a 2009 - 2011 Bachelor of Science (BS) in Business Administration and Management, General @ University of Phoenix. With a robust skill set that includes Call Center, Customer Service, Team Building, Customer Retention, Coaching and more. Michael Weed has 4 emails and 1 mobile phone numbers on RocketReach.
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