Michael Verna Email & Phone Number
Senior Director of Member Services @ The Doctors Company
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Michael Verna Location
- Sacramento, CA, US
Michael Verna Work
- 2024 -now Senior Director of Member Services @
- 2023 -2024 Director of Member Services @
- 2021 -2022 Director of Concierge Services @
- 2020 -2021 Manager, Customer Support and Provider Outreach (BPO) @
- 2015 -2020 Vendor Management (BPO) @
- 2014 -2015 Team Lead - Executive Inquiry and Regulatory, Appeals and Grievances @
- 2013 -2014 Team Lead - Non-Clinical Appeals, Appeals and Grievances Dept @
- 2012 -2013 Sr. Coordinator - Executive Inquiries and Regulatory Appeals @
- 2012 -2012 Sr Coordinator - Appeals and Grievances Dept @
- 2009 -2012 Senior Clinical Support Coordinator @
Michael Verna Education
- University of Maine at Presque Isle
Bachelor of Business Administration - BBA (Organizational Leadership)
2024-2026 - Sierra College
Michael Verna Skills
- Relationship Building
- Customer Service Management
- Healthcare
- Teamwork
- Performance Management
- Team Building
- Customer Satisfaction
- Customer Support
- Performance Metrics
- Key Performance Indicators
- Communication
- Business Reviews
- Analytical Skills
- CSAT
- Business Process Improvement
- Leadership
- Outsourcing Management
- Business Analysis
- Contact Centers
- Insurance
- Healthcare Industry
- Visio
- Customer Service
- Grievances
- Process Improvement
- New Business Development
- Management
- Team Leadership
- Contact Center Management
- Vendor Management
- Software as a Service (SaaS)
- Salesforce.com
- Customer Experience
- Customer Relationship Management (CRM)
- Start-ups
Michael Verna Summary
- Michael Verna, based in Sacramento, CA, US, is currently a Senior Director of Member Services at The Doctors Company. Michael Verna brings experience from previous roles at The Doctors Company, Luna Physical Therapy, Quest Analytics, LLC and Blue Shield of California. Michael Verna holds a 2024 - 2026 Bachelor of Business Administration - BBA in Organizational Leadership @ University of Maine at Presque Isle. With a robust skill set that includes Relationship Building, Customer Service Management, Healthcare, Teamwork, Performance Management and more. Michael Verna has 2 emails and 1 mobile phone numbers on RocketReach.
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