Michael Trowbridge Email & Phone Number
Contact Center - Technical Operations Lead (platform engineering) @ University of Maryland Global Campus
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Michael Trowbridge Location
- Scranton, PA, US
Michael Trowbridge Work
- Contact Center - Technical Operations Lead (platform engineering) @ (September 2025 - Present)
- Operations Lead, Contact Center @ (March 2024 - September 2025)
- Interim Director, Contact Center @ (March 2023 - March 2024)
- Five9 Contact Center Administrator @ (June 2022 - March 2023)
- Director of Engagement Center Applications @ (October 2021 - June 2022)
- Call Center Operations Manager @ (April 2021 - October 2021)
- Dialer Integration Manager @ (December 2020 - March 2021)
- Salesforce Operations Trainer and Change Management, Whatfix Administrator @ (May 2019 - December 2020)
- National Admissions Consultant - National Division at Independence University @ (May 2018 - May 2019)
- Director Of Admissions at Fortis Institute @ (September 2017 - May 2018)
- Director of Admissions @ (September 2013 - August 2017)
- Sales Consultant @ (November 2008 - September 2013)
Michael Trowbridge Education
- Penn State University
Associate of Arts (A.A.) (Letters, Arts & Scienecs)
2015 - Seton Catholic HS
Michael Trowbridge Skills
- Technical Operations
- Contact Center Management
- Operations Management
- IT Operations
- Management
- Training
- Salesforce.com
- Sales
- Sales Presentations
- Customer Retention
- Account Management
- Sales Management
- Solution Selling
- Direct Sales
- Cold Calling Experience
- Small Business
- Telecommunications
- Sales Process
- Sales Operations
- Customer Satisfaction
- Technical Support
- Customer Experience
- B2B
- Retail Sales
- Cold Calling
- Selling
- Wireless
- Lead Generation
- Marketing
- Social Networking
- Social Media Marketing
- Call Centers
- Marketing Strategy
- Marketing Communications
- Government Procurement
- Strategic Consulting
- Enterprise Risk Management
- IT Service Management
- Customer Service
- Supervising
- Staff Development
- Team Building
- Employee Training
- Strategic Partnerships
- Building Relationships
- Cross-functional Team Leadership
- Leadership
- Sales Prospecting
- New Business Development
- Customer Education
- Award Winner
- Networking
- Cloud Security
- Federal Procurement
- Mitel
- Business Sale
- Closing Deals
- Adult Education
- PRI
- Advertising
- Cross Functional Team Leadership
- Customer Acquisition
- M2m
Michael Trowbridge Summary
- Michael Trowbridge, based in Scranton, PA, US, is currently a Contact Center - Technical Operations Lead (platform engineering) at University of Maryland Global Campus. Michael Trowbridge brings experience from previous roles at AccelerEd and Graduation Alliance. Michael Trowbridge holds a Associate of Arts (A.A.) in Letters, Arts & Scienecs @ Penn State University. With a robust skill set that includes Technical Operations, Contact Center Management, Operations Management, IT Operations, Management and more. Michael Trowbridge has 2 emails and 3 mobile phone numbers on RocketReach.
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